Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Security Monitoring and Response Analyst - Technical Recovery, Operational Resilience

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Mission First, People Always
As Corporate Security, we are responsible for keeping Mastercard safe and secure from cyber and physical threats, and it is our people on the frontlines who make this happen every day.
By taking care of our people, their wellbeing, and career development, we provide them the necessary tools and environment to ensure the success of our mission.

Overview

The Enterprise Resilience Team is looking for a Senior Analyst primarily responsible for supporting the resiliency of the organization’s technical operations globally (Technology Recovery) while familiar with all other aspects of Business Continuity.

•\tHave you ever been responsible for planning or supporting a major data center outage?
•\tDo you possess strong analytical capabilities, written and oral communication skills?
•\tDo you enjoy discovering ways to improve processes through automation and working with cross-functional teams?

Role

•\tHave extensive knowledge of Technology Recovery principles
•\tHave a high level of understanding and comprehension of Business Continuity, Crisis Management and Operational Resilience
•\tPartner with team members within the Resilience Planning (RP) function to support regulatory compliance for all jurisdictions
•\tHave an awareness of jurisdiction regulation and guidelines (e.g., DORA).
•\tTrain business partners on the program’s roles and responsibilities and ensure all staff within the entity are knowledgeable of our requirements.
•\tFacilitate cross-functional review sessions to promote technology recovery requirements and annual cycle requirements, with the ability to provide guidance and direction to obtain a successful recovery strategy.
•\tCreate documentation according to methodology and formats based on the department standards.
•\tMonitor schedules and plans to ensure achievement of project results (project objectives, tasks, testing and documentation) in a timely manner.
•\tFacilitate exercise execution with all recovery team members while ensuring production operations are protected.
•\tOpen and timely communication with project team and management regarding progress and planning.
•\tManage recovery documentation, coordination and tracking of issues to closure/resolution.
•\tEscalate issues to management when necessary.
•\tIdentify opportunities to improve and streamline processes involving the response to technology recovery.

All About You
•\tExcellent written and spoken English language communication skills are a core requirement.
•\tDiscipline relevant bachelor’s degree or equivalent combination of experience and formal education
•\tMinimum of three years’ experience in a similar role
•\tCertified Business Continuity Planner (CBCP) preferred / comparable certification.
•\tFusion Risk Management Business Continuity software experience advantageous
•\tStrong analytical background with the ability to identify deficiencies in recovery strategies, plans and internal processes.
•\tAbility to communicate user and technical information, both orally and in written form.
•\tAbility to work with all levels of management and technical staff.
•\tAbility to define and implement solutions based on strategic direction.
•\tAbility to drive consistent and repeatable results with limited supervision.
•\tAbility to manage large complex projects and multiple assignments, which may require prioritization of assignments with ability to multi-task with sense of urgency.
•\tExcellent oral and written communication and presentation skills.
•\tHigh level of self-motivation and superior time management
•\tConfident decision maker and demonstrates task and objective ownership.
•\tHigh attention to detail, accurate and consistent (on time) delivery
•\tPassion for personal development and learning

NICE Framework references
This Mastercard role shares knowledge, skills, and abilities with related NICE work roles.
•\tOV-MGT-002 Provides leadership, management, direction, or development and advocacy so the organization can conduct resilience work.
Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
•\tAbide by Mastercard’s security policies and practices;
•\tEnsure the confidentiality and integrity of the information being accessed;
•\tReport any suspected information security violation or breach, and
•\tComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.