**Job Description :** **Senior Quality Specialist** **About us** With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future. Join us to create a career worth celebrating. **About the Function** **About the team** **About the role** **Who We Are** We are on a journey to reloading and renewing the socialization and celebration heritage of this land for generations to come. Our ambition is to be the best performing, most trusted, and respected consumer products company in Turkey. **What about the role?** We’re looking for a Senior Quality Specialist in our HQ Office in Istanbul. The role reports to Head of Quality and has 3 main functions; + to manage customer and consumer needs and expectations + to ensure compliance with applicable legal and Diageo requirements and FSSC 22000 and ISO9001: 2015 standards + to ensure continuous improvement of quality and food safety management systems and to follow the actions taken, and planning/coordinating external audits. **Role Responsibilities** **What you will be doing?** The main responsibilities are; + Management of Consumer and Customer Complaint process, ensuring coordination with internal and external stakeholders, periodically reporting and communicating to relevant parties + Coordination of Customer Satisfaction Surveys in each year and analyzing survey results and track the actions + Responsible of Quality & Food Safety Management System Establishment, management and maintenance of Q&FS management systems in accordance with ISO 9001-FSSC 22000 and Mey Diageo requirements and Diageo Global Standards + Ensuring that the organization is compliant with applicable laws and regulation + Management of Nonconformity and corrective action process and analyzing and reporting of QFSMS nonconformities + Management of QDMS software in all company, responsible of documented information required for the Q&FS management system + Providing the necessary support for the fulfillment of ISO 9001: 2015 and FSSC 22000 requirements in all company + Conducting internal and Diageo IA audits to ensure that policies are being implemented correctly across departments + Conducting internal audits to ensure that policies are being implemented correctly across departments + Responsible of recall and withdrawal process communication in Turkey market and planning and reporting necessary actions + To make quality and food safety visits and audits to distributors and share audit reports. + Good organizational skills, including the ability to manage multiple projects simultaneously, with follow-through and ability to meet defined deadlines **Top Accountabilities** + Analytical thinking + Result oriented, Problem-solving attitude + Excellent data collection and analysis **Experience / skills required** **What we are looking for** + BS degree in Food or Chemical Engineering + Minimum 4 years of experience in FMCG sector in Quality Management System + Lead Auditor of ISO:9001:2015 and FSSC 22000 + Acknowledge of Production/ Plants dynamics in FMCG sector + Excellent written and verbal communication skills in both English and Turkish + Excellent skills in MS Office applications + Strong self-motivation and ability to work under limited supervision + Ability to handle multiple tasks simultaneously while maintaining attention to detail + Strong negotiation and communication skills + Creative and effective presentation skills + High resilience, agility and teamwork + Driving Licence (B) **Key Stakeholders** **:** Plants and HQ Quality teams, all Mey Diageo plants, all departments in HQ, suppliers, customer and consumer managements process external stakeholders **Location** : Istanbul. This full-time role include hybrid working system. Plant and supplier visits are required. **Flexible Working Statement** Flexibility is key to our success. Talk to us about what flexibility means to you so that you’re supported to manage your wellbeing and balance your priorities from day one. **Rewards & Benefits Statement** **Diversity statement** Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more. Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world. Feel inspired? Then this may be the opportunity for you. If you require a reasonable adjustment, please ensure that you capture this information when you submit your application. **Worker Type :** Regular **Primary Location:** MeyDiageo Istanbul Head Office **Additional Locations :** **Job Posting Start Date :** 2025-04-25 With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world. Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of. With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential. **DRINKiQ** What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (https://www.drinkiq.com/en-gb/)