Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Team Summary

Visa Consulting & Analytics (VCA) Australia, New Zealand, and South Pacific (AUNZSP) is Visa's advisory division, working with Visa's clients (including card issuers, acquirers, and merchants) on a broad range of key business initiatives including strategy, proposition development, loyalty, operational optimisation, customer engagement and overall business profitability.

VCA is made up of three services lines - Advisory, Data Science and Managed Services, the latter being the execution arm of VCA.  Our Managed Services teams (also known as squads) are embedded on client sites leading long-term engagements and delivering value primarily through implementation and execution services.  We deliver objectives from a shared value agenda but are also closely connected to the broader VCA team, sharing knowledge, and bringing the best of Visa to the client.

We are looking for a dedicated Product Manager to join the client's team for a fixed-term contract. This role will be embedded with a key strategic client's Retail Banking team and will be part of a Tech Squad to execute on an exciting credit card product. You will be responsible for planning, analyzing, designing, implementing, testing, deploying, and maintaining robust and secure applications. Your role will involve working across the full lifecycle of software development, from roadmap creation to production. Additionally, you will set the vision and roadmap for the product group, identify market/customer needs, and drive the flow of work in the product group.

Why Work with Us:

Visa Managed Services is our fastest growing team in AUNZSP – we’ve grown 10x in less than 3 years – and always have fun projects on the horizon to sink our teeth into.We get to work with incredible people every day.  We’re a team of intrapreneurs who work hard, have fun, and get stuff done.We are a people business where the people are our product.  As a result, all our people leaders are 100% dedicated to ensuring a positive employee experience.  We attract top talent and are manically focused on developing that talent – even for short-term contracts.We are committed to building a diverse team with an inclusive culture that reflects the communities we work in.We support flexible working options.

Responsibilities:

Strategic Roadmap & Delivery: Contribute to the team’s strategic roadmap and lead the end-to-end delivery of key initiatives. Collaborate across teams to manage interdependencies and ensure seamless execution.Growth & Product Strategy: Shape and execute strategies that drive product growth, customer acquisition, and engagement. Leverage insights to identify new opportunities, optimise existing offerings, and align product development with business goals.Market Research & Analytics: Conduct in-depth market research to uncover trends, customer pain points, regulatory shifts, and competitive insights—fueling innovation and strategic decision-making.Customer Experience Enhancement: Partner with cross-functional teams to continuously enhance the customer experience—refining product features, benefits, and digital journeys based on insights and feedback.Risk Management: Take a proactive approach to risk by performing regular controls, identifying and escalating issues early, and driving timely resolution and remediation efforts.Regulatory Compliance: Ensure all processes are fully compliant with relevant regulatory and policy requirements, maintaining a strong and trusted environment.Performance Monitoring & Insights: Analyse product performance, KPIs, and customer feedback to identify opportunities for improvement and growth. Share insights to inform strategic priorities and planning.Leadership & Influence: Act as a senior leader within the team, setting direction, influencing stakeholders at all levels, and driving alignment across business, technology, and operations.Portfolio & Prioritisation Management: Balance short-term delivery with long-term strategic bets. Own the product backlog, prioritising initiatives based on customer value, business impact, and technical feasibility.Change Management & Go-to-Market: Lead go-to-market planning and execution for new features and experiences. Ensure readiness across marketing, frontline, operations, and support teams.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

QualificationsBachelor's Degree5+ years related work experience in relevant role in the financial services industryA strategic mindset with a bias for action—able to turn ideas into impactful outcomes.Proficiency in gathering requirements and managing product backlogs.Experience working with User Stories and Product Backlog Management.Excellent communication skills, with the ability to simplify complexity and engage diverse stakeholders.Experience in product management, including setting vision and roadmap, and driving product development lifecycle.Strong collaboration and influencing skills—comfortable working across teams and managing multiple initiatives simultaneously.Analytical thinker who uses data and insights to drive decisions and continuous improvement.A proactive approach to risk—able to identify, assess, and act on current and emerging risks.Ability to conduct market analysis and validate product concepts with customers.Strong stakeholder management and ability to lead cross-functional teams.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.