Job Title

Senior Product Definition Analyst - Amadeus Loyalty Programs

Are you passionate about building next-generation customer loyalty solutions in the travel industry?

At Amadeus, we’re looking for a Business Analyst (known internally as a Product Definition Analyst) to join our Loyalty Retailing team within the Traveler unit. You'll play a central role in designing and delivering innovative features that drive engagement, personalization, and revenue for airlines. This is your opportunity to shape the future of travel loyalty programs with one of the world’s leading travel technology companies.

Who We Are:

Leaders in revolutionizing the travel industry through innovative, end-to-end solutions.A global team combining expertise, reliability, and cutting-edge technology to transform traditional travel processes.Continuously growing and expanding with the latest technological advancements, including a fully cloud-native platform

Our Mission:

Provide seamless travel experiences that benefit both travelers and businesses through advanced technology.Deliver faster, more flexible solutions to airlines, hotels, travel sellers, and corporations worldwide.Shape the future of travel by optimizing the travel ecosystem with data-driven services and innovative solutions.

Now, let’s talk about you!

As a member of the Loyalty Retailing team (RET), part of the LP3 department in the Traveler unit, you will work on delivering new capabilities for airline loyalty programs—ranging from product catalogs and promotions to gamification features and personalized shopping flows. You will partner with developers, product managers, and stakeholders to define functional requirements, ensure product quality, and maximize value delivery in an Agile SAFe environment.

Your day-to-day responsibilities:

Requirements Analysis: Collaborate with Product Management to analyze business needs, translate them into functional specifications, and size the effort for design and validation.Functional Design: Write key design documents (Feasibility Studies, Solution Overviews, Interface Control Docs) and ensure cross-functional alignment across teams.Validation and Testing: Contribute to the test strategy and validate that delivered features meet functional requirements and maintain system integrity.Agile Delivery: Act as a Product Definition Analyst (and possibly Product Owner), helping prioritize the backlog, lead refinements, and ensure alignment with customer value.Stakeholder Communication: Work closely with product, development, customer service, and implementation teams to ensure smooth delivery from concept to deployment.Product Vision & Launch: Contribute to the product vision, support product scoping, assist in RFI/RFP responses, and provide training and demos to internal and external audiences.

What we’re seeking:

Experience in business analysis or functional product design within a software development environmentStrong understanding of Agile methodologies (SAFe is a plus)Ability to write clear, concise specifications and interface documentsComfort working with cross-functional teams and managing stakeholder relationshipsExperience in loyalty systems, customer engagement platforms, or retailing flows is a strong advantageExcellent communication and organizational skillsA proactive mindset with a passion for delivering high-value customer features

What do we offer?

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

Join us in redefining how airlines connect with travelers through smarter, more engaging loyalty experiences.

Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.

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