We Are

We’re a team of 40+ User Experience Research professionals at Oracle NetSuite working on the foundational elements of the NetSuite product experience. We’re part of a larger community of 175+ Experience Designers, Content Designers, UI and Visual Designers, Technical Writers, Videographers, Design Strategists and connected professionals across Oracle NetSuite. We collaborate closely with the NetSuite leadership team under Evan Goldberg and contribute to Oracle’s award-winning Redwood design system.

 

What We're Looking For

Come and join us as an experienced Senior Manager of UX Research in Barcelona, Spain (or in the region) Reporting to the Sr. Director of Research, you’ll lead a team of 6-8 researchers focused on crafting the next-generation product experience for NetSuite. You will be a key member of the team supporting our products that our customers use to run their business - including accounting, CRM, human capital management and other aspects of running a business. Your team will also support research for localization in regions such as EMEA.

You'll lead efforts to evolve research strategy, research methodologies and best practices as we continue to scale, and ensure research is well-integrated into our product development decision-making. Your focus will be to deliver impactful research insights to support the product teams’ vision and strategy.

The ideal candidate will be a mixture of research coach and mentor, process optimizer, and trusted advisor to senior stakeholders. You will be operating in a large, matrixed organization partnering with VP and Director level stakeholders across product management, engineering, design and research. We’re especially keen to talk to candidates with strong background of developing employees and working alongside senior leaders to influence the future roadmap. We look forward to hearing stories of your experiences in similar roles, the good, the bad and the ugly!

This is an exciting and challenging role. You’ll get the chance to share your ideas and work with an amazing group of product people across the globe and help bring our vision to redefine the user experience for business applications at NetSuite to its 40,000 customers.

 

Who You Are

You love building strong teams and are happiest when you see the team excel…

You are dedicated to supporting a team of 5-8 researchers as they navigate the work and their careers. You understand that your number one job is to create an environment where they can be successful. You’ve built and led teams, and you’re confident taking on teams you might not have built yourself. We believe the greatest and simplest solutions come from a group effort and move forward by bridging Experience Research and Design with Product Management.

 

You get totally geeked out about influencing the product from long term strategy to design decisions that enhance the experience

You are adept at influencing senior stakeholders and partners for research and data driven solutions. Guiding and coaching researchers to propose, plan, complete, analyze, and deliver user research at various stages of the product lifecycle, including formative and generative research, validation research, and measurement of final product experiences. You know about agile development and the art of helping researchers, designers, and product managers work as a cohesive unit. You bring a data-driven mindset, and coach the team to leverage both quantitative and qualitative insights to build a strong case for continuous improvement. You are able to collaborate with and influence your product and design partners and other leaders across the product group to become increasingly user-centered in everything we do from strategies to roadmaps and planning. You are comfortable operating in a large, matrixed organization partnering with VP and Director level stakeholders.

 

Finally, you are excited to be part of creating dramatic and impactful change at a company that is committed to becoming an inspiration to others when it comes to user experience research …

You’re ready to work with the Research leadership team, and the Design leadership team in creating an environment at Oracle NetSuite where researchers across the business are fulfilled in their work and powerful in their impact. You are passionate about helping organizations understand and leverage research in the quest to become ever more user/customer-focused and want to be a thought leader on the subject. Contribute to the evolution of the global research practice and contribute to research excellence initiatives. Be part of a global community of researchers, over 40 XRs across NetSuite. You’re a strong collaborator, communicator and servant leader who is seen as a problem-solver.

Career Level - M3