POSITION SUMMARY

Reporting to the Operations Readiness Senior Director, the Senior Manager of Operational Readiness, Intake & Impact Assessment is a strategic leadership position responsible for leading the intake, evaluation, and prioritization of critical business needs and requests.  The Senior Manager will lead a team of Senior Advisors to establish and implement a structured approach to evaluating and aligning work across CX&OE.

The Senior Manager will ensure that intake processes are efficient and strategically aligned, providing leadership and direction. Responsibilities include managing the intake and impact framework, guiding incoming requests, and leading cross-functional partnerships throughout the processes. This role will collaborate closely with other Operations Readiness leads to ensure seamless integration through the review and prioritization process and ultimately the delivery of the projects/initiatives.  Additionally, this role will drive improvements, enhance decision-making, and partner closely with Operations, Technology, Product, and other enablement leads.  

Candidates who reside within 50 miles of the following locations will be asked to work onsite 3 days per week: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, and Scottsdale, AZ.    

Primary Responsibilities

Develop and implement frameworks for intake management and impact assessment, ensuring alignment with CX&OE priorities and OE objectives. Leads the intake and impact assessment workflow, ensuring a structured and data-driven approach to evaluating incoming business requests Monitor and report on the progress of intake requests and prioritization efforts, providing regular updates to senior leadership Identify and mitigate risks to the Operations.  Drive continuous improvement to enhance the efficiency and effectiveness of the intake and impact assessment processes  Encourage innovation and diversity of thought to solve complex business problems; proactively seek automation opportunities and introduce AI solutions where appropriate  Leads a team of Senior Advisors to ensure timely and successful implementation of operational changes.  Facilitates cross-functional forums across Technology, Operations, Product, and Ops Enablement to determine impact and prioritization of critical initiatives Ensures effective communication with key stakeholders and can influence and drive change when/where needed  Effectively leads teams through instilling a healthy culture and driving results 

Key Qualifications

Bachelor’s degree; post graduate degree or professional certifications preferred  7+ years experience in relevant operations environment; operational readiness experience preferred6+ years of progressive leadership experience supervising teamsDemonstrated ability to think strategically and facilitate discussions across a matrix organization Advanced knowledge of the healthcare industry required Strong executive presence with a track record of effectively engaging with a broad range of high-level stakeholders Demonstrated influence within complex, innovative and evolving cultures Leadership experience with proven ability to attract exceptional talent and develop effective teams 

Competencies

Action Oriented - Enjoys working hard in a fast paced, dynamic environment; able to act and react as necessary, even if limited information is available; not afraid to take charge of a situation; can overcome resistance to leadership Anticipatory - Demonstrated results in being able to think strategically, anticipate future consequences and trends, and incorporate them into both a short-term and long-term organizational plan  Communication - Strong persuasion skills and effective communicator; ability to create and communicate a compelling vision internally and externally.   Customer Focus – Is dedicated to meeting the expectations and requirements of clients; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind.  Digital Dexterity- Ability to adapt quickly to new technologies and changing circumstances and leverage digital tools to drive innovation and growth.  Drive for Results - Proven track record of exceeding goals and a bottom-line orientation; evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment; high level of business acumen, the ability to balance the delivery of programs against the realities of a budget; allocates resources and manages operating expenses to maximize P&L while managing risk.   Emotional Intelligence – Demonstrated strong EQ as evidenced by the ability to understand other people, what motivates them and how to work cooperatively with them. Proven track record of resilience, empathy, strong listening skills and the ability to work through challenging business situations in a highly collaborative way to drive the right business outcomes.  Possesses strong self-awareness and curiosity.  Leadership and Organization - Exceptional leadership skill leading and influencing cross-functional teams; ability to connect employees on an individual level and in diverse groups; ability to drive accountability, develop and empower top-notch leaders, cultivate entrepreneurship, and learn the strengths and weaknesses of the team to bring out the greatest potential of the organization. Matrix Management/Relationship Building – Enterprise thinker with proven ability to influence across a matrix environment. Ability to develop strong relationships across all levels of the organization, and with external partners.   Strategic Vision and Agility - Ability to think strategically, to be analytically minded and to adjust with nimbleness to directional changes based on data. 

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 124,400 - 207,300 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.