Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

1. JOB PURPOSE STATEMENT                                                                                         

Reporting to the Head of Business Growth, the role-holder will develop business opportunities in the segment of the bank by creating and maintaining relationships with institutions for growth in uptake of the bank products. The job holder will be responsible for growth of liabilities and assets from institutions and their respective employees thereof contributing the bank’s strategy.

2. KEY MEASURABLE GOALS

Deposit growth from institutions and individual employees. Digital signups. Loan book growth. Customer growth. Portfolio quality. Profitability.

3. KEY RESPONSIBILITIESRelationship management for institutions to create a conducive environment that support business growth.Signing of new MOUs with strategic institutions to offer packaged products to employees.Onboarding institutions for salary processing, Host to Host solution and internet banking for deposit and income growth.Grow cheap deposits through onboarding institutional accounts and employee accounts while maintaining minimal rate of dormancy.Advise the business head on the product and policy improvements necessary for a better brand to enhance niche market competitiveness based on market intelligence.Monitoring portfolio at risk for consumer facilities while providing leadership through collaboration with Business Units, Credit Teams, and institutions to reduce Portfolio at Risk for checkoff loans, for both existing and new facilities.Carrying out sales presentations, financial literacy, and sales activations in various institutions in collaboration with Business units and other business departments.Support Head of Business Growth, Branch, Sales consultants & other sales channels to achieve sales objectives.Work with Marketing & Product Development teams in the development and execution of marketing initiatives for acquisition, retention, and growth of customer base.Supporting launch of products, sales strategy, and campaigns for profitable and quality business.Facilitate effective management and service delivery to all Check-off Institutions.Involvement in design of processes for check-off loans administration to reduce wastage and reworks.Proactive involvement in aligning Bank’s service delivery and internal processes with emerging business trends and devolved functions of Government.Generate referrals and use market intelligence to achieve deeper relationships with institutions.Drive cross selling of products and tailored solutions to deepen customer relationships.Identifying and reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML policies procedures.Manage customer requests and transactions in compliance to Faulu Micro Finance Bank operational guidelines and procedures with zero tolerance to operational risk and frauds.Advise the Business on institutions which exhibit high risk policies and practices hence control and manage risk.Ownership and follow through for resolution of customer issues.Develop, Coach, motivate and manage the performance of individuals and teams within Institutional and Personal Banking across the department to achieve success in career and business goals.Role Model the Brand and Corporate Values of the Bank in the internal and external market environment

4. STAFF SUPERVISION RESPONSIBILITIES

Staff Reporting Directly to the Job Holder

Relationship Manager institutions/ Schemes

Others Reporting Indirectly

 Universal Bankers

5. PERSON SPECIFICATION.                                                      

Education

Business degree

Knowledge, Skills and Experience

Bachelor’s degree in commerce/business related field.Have a minimum 6 years’ experience in General banking, and 2 of which should be at management level in an affluent service sector and retail banking.Extensive knowledge and understanding of bank Credit risk management policies, procedures and best practices in lending.2 years’ experience in Relationship Management with a proven track record of client acquisition and managementExcellent understanding of risk, credit policies and procedures is essential.Corporate relationship management experience.

Personal Attributes

Goal focused and able to spot business opportunities.Builds networks and maintains strong relationships.Able to manage and influence others to achieve results.Has passion and drive to achieve results under difficult circumstances.Pleasant and able to relate well in diverse social set ups and teams.Upholds high standard of Professionalism, integrity and respect for others

Management and leadership ability

Able to identify, motivate and develop talent within the Bank. Capacity to influence decisions at various levels • Communicates effectively.Drives high performance in teams

Physical demands

None

Supports business development strategy implementation by investigating key strategic priorities, developing a suitable response and ensuring that an appropriate solution is effectively implemented.

ResponsibilitiesBusiness Development

Monitor and assess sales and market data for a specific geographic region and produce reports that will assist management in formulating strategy and identifying areas in the market where business can be developed.

Customer Relationship Development / Prospecting

Develop and implement a relationship management plan for potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.

Customer Needs Clarification

Set clear objectives for each sales call or meeting; tailor standard materials to make presentations to decision-makers and influencers within the customer organization; and ask relevant questions to gather information, to evaluate the customer's level of interest, and to identify and respond to areas requiring further information or explanation.

Sales Opportunities Creation

Develop a personal network within the sales territory and represent the organization at trade shows and other events to identify sales opportunities, promote the organization, and enhance its reputation.

Sell Customer Propositions

Use personal expertise to identify the complex standard products and/or services offered by the organization that meet the customer's needs, together with quantities and product configurations. Present these to the customer with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for concessions (e.g., price reduction) that gain the customer's agreement.

Promoting Customer Focus

Assist with the development of internal communications and work collaboratively with colleagues to build strong external customer relationships and meet customer needs.

Customer Relationship Management / Account Management

Develop and implement a relationship management plan for existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Collect feedback from identified customers or customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.

Customer Relationship Management (CRM) Data

Monitor team members' use of the CRM system, identifying and resolving standard issues and escalating them to a senior manager as appropriate.

Operational Compliance

Identify, within the team, instances of noncompliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate.

Personal Capability Building

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Skills

Building Trust, Building Trust, Business Growth, Business Opportunities, Client Needs Assessments, Consultative Selling, Customer Complaint Management, Customer-Focused, Customer Relationship Management (CRM), Customer Relationships, Customer Service, Customer Understanding, Customer Value Proposition Development, Direct Selling, Facilitation, Identifying Customer Needs, Identifying Sales Opportunities, Leadership, Management Reporting, Meeting Organization, People Management, Relationship Building, Relationship Maintenance, Relationship Management, Risk Management {+ 3 more}

Competencies

Action OrientedBuilds NetworksCollaboratesCommunicates EffectivelyCustomer FocusDrives ResultsInstills TrustInterpersonal Savvy

Education

Bachelors Degree (B): Business

Closing Date

25 March 2025 , 23:59

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