We’re on a journey to advance how health happens with technologies that empower patients, support clinicians, inspire innovation, and save lives. Our mission? To create a human-centric healthcare experience powered by unified global data. 
It’s a big challenge, but big challenges are what we do best. We’re already transforming some of the world’s largest health systems—helping them turn data into lifesaving decisions and better patient care.
We want people just as dedicated as we are to improving health equity and delivering quality care across the globe. If you’re excited about making healthcare more human, you’ve come to the right place.

Oracle Health is seeking a highly motivated senior manager with a deep understanding of technical support and long-term code management & maintenance to lead a team responsible for delivering creative solutions to solve business, functional, and technical concerns for our federal customers. In this role, you will develop, mentor, and manage a team of talented consultants and consulting software developers while fostering a culture of collaboration, innovation, and operational excellence. A strong focus will be on process improvement, establishing team standards and achieving business objectives.

You will own the development and execution of strategies to achieve operational excellence, define and monitor key performance metrics, Service Level Objectives (SLOs) and Agreements (SLAs), and drive continuous improvement through automation and best practices. As a key leader, you will oversee work efforts and requests, working with stakeholders to effectively schedule and plan development efforts.

Your team will consist of a diverse group of creative thinkers who leverage their broad experience with Millennium products and database architecture to create solutions through Cerner Coding Language (CCL), APEX, Discern Rules, Python, Oracle GoldenGate, and SQL to address customer technical and business problems. Your expertise will contribute to the success of our healthcare technology initiatives to improve the lives of active-duty service members and veterans.

Responsibilities

Build, mentor, and manage a team of consultants and consulting software developers, fostering a culture of continuous improvement and operational excellence.

Leads a specialized area with diverse functional elements.

Define and drive team goals, priorities, and performance metrics aligned with organizational objectives.

Partner with recruiting teams to attract and hire top-tier talent.

Partner with resourcing managers to staff projects.

Drive initiatives to improve quality, define team processes, and manage Service Level Objectives (SLOs) and Service Level Agreements (SLAs).

Monitor processes, resolve incidents, and lead post-incident reviews to implement corrective actions.

Develop and enforce best practices related to software development, incident management, root cause analysis, and problem resolution.

Establish and maintain processes, playbooks, and other documentation to drive operational excellence.

Build and maintain strong relationships with internal leadership and client/partner decision makers. 

Career Level - M3