Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Job Description

The Product Experience Design & Digital (PxD+D) team, serves as the Innovation arm of the Visa Consulting and Analytics group (VCA).  PXD+D solves complex business problems through a customer lens, architecting powerful insights that drive the user experience of our clients’ products & services. Our team members are innovative thinkers and strategic problem solvers who are as analytical as they are creative.

The Senior Manager, Research will help Visa’s network of clients accelerate their innovation agenda and transform their customer experience, uncovering customer attitudes, behaviours, and needs. In this role, you will lead the research arm of innovation consulting projects with a diverse set of Visa clients, delivering compelling research insights, journeys, blueprints, and personas that distill the complexity of client challenges.

This position is ideal for someone who thrives in ambiguous problem spaces across a variety of sectors, excelling in translating research insights into meaningful stories and tangible business outcomes. This is an individual contributor role with mentorship opportunities with internal partners and junior researchers.

Responsibilities:

Execute all phases of qualitative research (scoping, recruiting, research strategy, conducting, synthesizing and reporting).

Synthesize complex findings into compelling stories and artefacts, making it easy for clients to action on data-driven recommendationsArticulate the benefit of different research methods in addressing client asks to both internal partners and clientsWork closely with strategy, design and other capabilities to create a holistic storyEstablish best practice research tools, templates, processes and methods to elevate the research practiceFacilitate design thinking workshops with clients and stakeholders Mentor junior team members on projects, assigning specific tasks, defining timeline, and reviewing deliverables.

Essential Functions:

A mindset that embraces creativity, optimism, ambiguity and failing-fastProven ability to work on complex and often ambiguous problems, to drive resultsAnalytical thinker, team oriented, collaborative, diplomatic, and flexible, with excellent presentation skills, including strong oral and writing capabilitiesClient-first mentality and demonstrate maturity when interacting with clientsExcellent project management skills, organization, and ability to manage multiple workstreams at the same time.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:
8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhDUndergraduate or Graduate degree in Sociology, Anthropology, History, Psychology or other research-oriented discipline of Humanities, Cultural studies, or Business8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters) or 2 years of work experience with a PhDMinimum 10+ years of work experience in user research or related fieldService Design expertise preferredDeep understanding of Human-centered design practices in product and service developmentDesire to work in fast-paced, consulting environment, moving from project to projectSuccessful track record in developing relationships and engaging with colleagues across functions, levels and geographies, including within a virtual environmentExcellent interpersonal and client management skills, with experience nurturing diverse stakeholder relationships.Excellent verbal and written communication skills, problem solving skills, customer service and interpersonal skills.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa welcomes and encourages applications from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.