Who We Are

At Oracle Cloud Infrastructure (OCI), we build the more intelligent future of cloud. OCI Sovereign Cloud is a team of smart, motivated, and diverse people that are focused on bringing the world’s most important work to OCI. We build and operate our government, classified, and sovereign cloud regions to be reliable and high-performance, just like our public cloud. Our customers and their mission are the center of what we do. We strive to improve our knowledge of the challenges our customers face which we use to enhance our cloud capabilities and work together to deliver their mission.

Preferred Qualifications 

We seek a senior cloud operations leader for our Oracle National Security Regions with the skills, knowledge, and passion for cloud operations. Your experience managing large-scale cloud or IT service delivery is instrumental in delivering our highly secure, highly available services.  Your enthusiasm and expertise in fostering an operational mindset across a broad spectrum of engineering organizations are critical to achieving success.

This role has a broad array of responsibilities, including managing a diverse team, working across internal and external organization boundaries, and interfacing with internal sales, product, legal, and service delivery teams to bring OCI’s growth plans to fruition. But beyond all of these, your commitment to the customer experience is paramount. You must have a passion for operations and an unassailable commitment to ensuring our customers have the best experience.

What you’ll do

Operational and Technical Leadership Responsible for the operations of multiple hyperscale classified cloud regions. Direct 24/7 operations and support teams across the United States to ensure critical customer systems accomplish their missions. Lead efforts to automate and otherwise improve operations across your classified cloud domain Develop, grow, and maintain data-driven metric programs that speak to both the operational and business status of your cloud domain Partner with external organizations to develop and deliver operational excellence programs across OCI  Coordinate across OCI service teams for the development and delivery of tooling frameworks and automation platforms to improve the efficiency of cloud operations. Management Hire, develop, and retain technical leaders to manage a large, distributed workforce, working with corporate and local HR to administer performance review and management programs Constantly, and measurably, improve the skills and processes of the classified cloud operations teams. Business Leadership Partner with product management, customer support, and your operational leads to optimize the customer experience Understand and coordinate the maintenance of US Government customer cloud credential and authority-to-operate (ATO) exercises to expedite the onboarding of customer workloads Understand US government intelligence, law enforcement, or defense customers use cloud to accomplish their missions.  Lead and own the long-term strategy for your area and contribute to the strategy for the wider organization Develop and execute annual roadmaps, with the ability to pivot to changing business requirements Drive programs to effectively monitor and measure the productivity and efficiency of your workforce and identify opportunities to improve work/life balance as well as drive operational excellence Serve as an ambassador to OCI customers, addressing performance concerns and delivering long-term remediation strategies to meet contractual SLAs

Minimum Qualifications

U.S. Citizenship and possess and maintain TS/SCI w/Poly security clearance Bachelor’s degree in computer science, telecommunications, or an engineering discipline (such as electrical engineering) 10+ years’ experience working in the field of Information Technology, including five years direct interaction with the United States Intelligence Community 10+ years’ experience as a people leader, building and maintaining an enthusiastic and dedicated workforce Experience working at, or directly with, large Cloud Service Providers (CSPs) supporting US Government cloud-based workloads Must absolutely have a passion for IT Operations and driving the best possible customer experience Analytical mind, with experience creating and managing to a set of metrics and key performance indicators (KPI)

Career Level - M5