Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.

 

Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis is a 2025 Best Managed Company, recognized five years in a row. For more information about Solenis, please visit www.solenis.com.

The Senior Customer Service Representative with Swedish is a key contact for complex customer needs, providing expert support and ensuring high levels of satisfaction and loyalty. This role also involves mentoring junior team members, improving service processes, and helping manage overall customer service performance.

Key Responsibilities

Resolve escalated or complex customer issues with professionalism.Mentor and train entry-level Customer Service Representatives.Identify and support improvements in service processes.Help monitor service quality and team performance.Build and maintain strong customer relationships.

Qualifications

Proficiency in Swedish and English is a must3–5 years of customer service experience, including senior or lead roles.Excellent communication and problem-solving skills.Experience with CRM tools and service platforms.High school diploma required; additional education a plus.

Benefits

Hybrid working schedule - office in Warsaw (Poland) has earned WELL Platinum Certification from the International WELL Building InstituteForeign languages lessons in the OfficePrivate medical care by Lux-MEDLife insurance and Travel insuranceEmployee retirement plan (PPE) after trial periodSports card (Multisport) - partially employer-fundedEmployee Assistance Program for Employees and FamiliesCompany Social Fund (occasional perks like vouchers or holiday co-financing)

Solenis is proud to be an employer that gives equal consideration to all candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability status.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.