At Diversey - A Solenis Company, we are the pioneer, the facilitator of our clients in a wide range of industries around the globe. We do this with our revolutionary cleaning and hygiene technologies - such as floor care machines, cleaning tools & utensils, and chemicals for Food & Beverage industry.
We are looking for a skilled Senior Collections Specialist to join our multilingual Collections team. Reporting to the Cluster Collections Supervisor for France and Benelux, this position is responsible for maximizing the collection of overdue funds from customers using a range of collection methods, primarily phone calls. The Senior Collections Specialist will also manage reconciliation discrepancies, disputes, and foster strong client relationships. This role offers an exciting opportunity to work with French-speaking customers, making a significant impact in client relationships and payment management.
Key Responsibilities:
Collections: Maximize the collection of overdue funds from customers through calls, emails, and other methods.Reconciliation & Disputes: Identify reconciliation differences and manage disputes, ensuring timely resolution.Client Account Management: Regularly review customer accounts to support accurate and efficient collections.Customer Support: Respond to customer inquiries about overdue accounts and provide necessary account information.Invoice Management: Provide customers with invoice copies and statements to facilitate payment.Reporting & Assistance: Prepare reports and assist Collection Specialists with invoice extraction and payment settlement.Additional Duties: Perform other responsibilities as assigned by the Manager.Qualifications & Profile:
Experience: 2-4 years of experience in collections or related roles (upstream/downstream departments).Language Skills: Fluent in French, with strong proficiency in English.Technical Skills: Experience with SAP and intermediate Excel skills (e.g., VLOOKUPs, pivot tables).Collections Expertise: Ability to collect overdue payments while maintaining positive relationships with customers.Results-Oriented: A strong focus on meeting and exceeding collection targets.Communication Skills: Effective in building relationships and communicating promptly with clients.Organizational Skills: Strong ability to prioritize tasks, manage time, and handle high volumes of work.Attention to Detail: Highly detail-oriented with a proactive approach to problem-solving.Learning Ability: Quick to learn new systems and eager to grow professionally.Benefits:
Meal Vouchers (30 ron per each working day)
Life Insurance
Private Medical Care
Holiday Allowance
Christmas and Easter Bonus
Marriage Bonus
Extra vacation days (Birthdays and 1 additional day added every year of employment)
Annual Bonus
We understand that not every candidate will possess every desired qualification listed above. If your experience varies from our outlined requirements, yet you believe you can bring value to the role, we encourage you to apply and share your unique perspective with us.
We recognize that our people are our greatest asset. We offer attractive compensation, comprehensive benefits, and abundant opportunities for professional growth and development. If you're passionate about working for a world-class company and enjoy tackling complex challenges, we invite you to consider joining our team.
Solenis is committed to fostering an inclusive workplace and is proud to be an Equal Opportunity Affirmative Action Employer. We value diversity and do not discriminate on the basis of age, race, color, religion, sex, sexual orientation, gender identity, national origin, or disability status.