Fusion Data Intelligence Content Development aims to enable customers to fully leverage their data by offering top-tier out-of-the-box content as well as a very flexible customization framework. Within this organization, our team includes experts of Oracle Analytics and Fusion Data Intelligence committed to improving the product.

We analyze and mitigate production incidents raised to the development team, take a step back to see the overall picture, propose enhancements to the product and incident management process to

Reduce the number of incidents Reduce the time to resolution Improve Oracle Support capabilities to find solutions by themselves Improve customers capabilities to avoid the issue or find solutions themselves Improve application performance Improve integration between FDI and other Oracle products

We also create POCs to prove the validity of our enhancement propositions.

The candidate will collaborate with multiple Oracle development teams as well as Oracle Support.

Required to participate in on-call Rotations to support EUSC. On-call 24x7 rotations scheduled on-call for weekly shifts. The shift is 7 days, so over the weekend and during holiday’s for after business hours or weekends will be managed as per the pertinent Oracle EU Processes and Policies. 

**This role requires you to meet “EU Eligible Personnel” requirements. See details below **

**EU Eligible Personnel

Authorized EU OSC Eligible Personnel must meet the following criteria:

Located within the EU at the time of access EU member states are: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. Be an EU resident "Residing in the EU" means living in an EU member state. Have the right to work in the EU.  Individuals who hold at least one of the following government-issued documents from an EU member state are considered to have the right to work: Valid EU member state Passport Valid EU member state Birth Certificate Valid EU member state Naturalization Certificate Valid EU member state Work Visa Be employed by a Oracle European Union Sovereign Cloud legal entity in Romania Currently EUSC is established in Spain, Germany, Ireland, Czech Republic, and Romania Must sign the Customer data protection agreement from the list of HR documents that need to be executed when joining the Oracle EU CS entity