The job profile for this position is Account Management (IC) Advisor, which is a Band 4 Senior Contributor Career Track Role.

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We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

Responsibilities

Be the primary point of contact and person of trust for your clientsMonitor swift implementation of new clients/servicesBuild client intimacy and maintain excellent working relationships with the various key stakeholders of the clientProvide consultative guidance to clientsMaximize client retention by negotiating contract renewals at sustainable ratesLearn and self-develop continuously through trainings and other learning opportunitiesParticipate actively in various internal projects, contributing to organisational strategy and organisational learningPro-actively identify and pursue up- and cross-sell opportunitiesAlign the company’s service proposition to the client’s needs while ensuring operational efficiencyCoordinate complaint and problem resolution with other departments

Profile/Skills

5 years experience or more in relationship/account management in Employee Benefits, Financial Services or Consulting, preferably in an international context (ideally with IOs)Sound knowledge of Excel, Word, PowerPoint. Experience with Access is a plusStrong technical skills including affinity with collation of data and statistical analysis. Ability to do back of the envelope underwriting calculations or legal reasonings.Excellent knowledge of English and French. An additional language is a plus (Spanish, German, Arabic)

Most important competencies for this role

Excellent communication skills, written and verbalAutonomous, strong organisational skillsFlexible and stress resistantEmpathic, honest, sincere and authenticSociable: correct, professional and at ease in contact with different stakeholdersTeam player, sense of responsibility and ownershipAppreciation and respect for different perspectives and culturesListens attentively and responds non-defensively when given advice, instruction, or feedbackMaintains an open, friendly, and accepting demeanor when interacting with othersTakes on work and assignments with enthusiasm and a can-do attitudeDemonstrated ability to manage a considerable crisis or important challenge in an independent and efficient mannerDemonstrated ability to handle complex clients fully autonomously, while relying on the support of specialised teams in the company, in a sustainable and correct way Pro-active and strategic thinker, taking into account the impact of decisions on the entire business segment (rather than his/her own client portfolio).

Location: not pre-defined.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.