In this role, you will provide mentorship and real-time resolution on a wide variety of technical and non-technical customer issues including, but not limited to: product compatibility and configuration, support entitlements and validation, electronic support solve and product availability. Handle open service requests that are dispatched, implement fixes, analyze the software problem and write case notes in the tracking system. This is an entry-level full-time Hybrid role with Oracle!

Basic Qualifications

   • At least 2 years total combined related work experience and completed higher education

   • Receipt of the appropriate government security clearance card applicable for your position

   • Due to the client contract, you will be assigned, this position requires you to be a U.S. citizen

Preferred Qualifications

   • At least 2 year of clinical, healthcare or customer service experience

   • This is a hybrid role and requires to be in the Office 2-3 times a week.

   • We invite you to apply if you have the above skillset and experience!

   • If you have experience in healthcare call centers/ customer support experience, it has an added advantage. 

Entry Career Level IC0

Career Level - IC0