Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Sr. Business Consultant, Business Strategy and Operations at Visa plays a crucial role in driving the success and growth of the Client Services (CS) organization. This individual will join the newly created Strategic Initiatives and Transformation Office (SITO) in CS, a team established to support the function’s top priorities and shape CS’s multi-year strategy. They will collaborate closely with various teams within CS and from other parts of Visa, to help define and execute and the CS Strategy and manage Business Operations such as target setting, performance reporting, financials and driving business insights. This leader is expected to operate as an integrated partner across Client Services and will interact with senior executives on the CSLT.

 

Responsibilities:

Serve as a thought-partner on high-priority strategic issues and projects - initiate / manage strategic CS or SITO initiatives to address requests from Executive Leadership, Corporate Teams (for e.g., Corp Strategy, Transformation Office), CS Leadership Team

Support in the co-ordination of QBR reviews between the Head of CS and their direct reports (Regional and Global teams) to review business performance.

Develop frameworks and processes to drive the design and development of OKRs for CS

Drive CS and non-CS partners to continually enhance quality of insights from data / metrics

Establish, maintain, and continually enhance governance around OKRs and steer organization to prioritize on the highest value-add activities

In partnership with Finance, support with development of budget for CS and SITO, providing strategic support on investment prioritization and allocation.

Monitor financial performance and outlook (headcount, profees and travel), develop plan to course-correct / seek additional investment etc.

Proactively identify opportunities for process improvement and automation across SITO and CS teams and other CS partners as needed to explore and deliver solutions

As needed, serve as delegate for Snr Director, Business Strategy & Ops across all areas of responsibility and in all forums / meetings

 

Personal Characteristics

Transformational leader who possesses a growth mindset and is eager to take on new challenges

Agile and comfortable adapting to change, ambiguity, and different environments

Self-starter with a bias toward action and focus on overcoming barriers and finding solutions

Proactive in identifying areas and workstreams with value-add engagement opportunity

Ability to influence peers and senior leaders across the team

An audience-centric approach to all interactions and deliverables

Transparent in communication

Good judgment – ability to operate independently and knowing when / how much to involve leadership

Decisive with ability to balance big picture and details in decision making

Very strong attention to detail

Self-confident with an authentic style that quickly earns trust from partners and leadership

Exceptional personal accountability and the highest of ethical standards

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhDPreferred Qualifications:9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience     with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhDDemonstrated success in business operations, strategy, and planning rolesStrong financial acumen and analytical skillsStrong commercial acumen and solid business judgmentSolid experience translating loose (often nebulous) thoughts into tactical plansProven ability to formulate strategy, and demonstrated critical thinking and ability to operationalize strategyStrong teamwork, ability to work effectively across functions, levels and locationsExcellent written and verbal communication, strong executive presentation skills and presenceHighly proficient in PowerPoint, Excel, and Word, eager to learn other online tools.Passionate about building processes, continuous improvement, and transforming while working with colleagues at a leading global payments company.Detail-oriented, organized, adept at multi-tasking and evolving priorities.Motivated self-starter working well under tight deadlines

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 127,400.00 to 184,900.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.