Customer - Business Roles

\n\nTo ensure timely, qualitative and efficient processing of bank receipts, checks and cash transfer\nTo guarantee effective allocation of payments, credit notes and adjustments to customer invoices\nTo manage and process customer remittances advices\nTo timely investigate payment related queries\nTo investigate and resolve un-allocated & un-applied receipts; and contact customer if required\nTo execute direct debit, refund, intercompany bacthes as required by collection treatment plans\nTo post invoice and bank interfaces to ERP\nTo execute timely end-of-month closing activities in line with guidelines provided\nTo manage customer escalation up to closure of the issue-\nTo control credit exposure and ageing balances for cash accounts- To coordinate any process dependancies with external parties\n\n

Stakeholder

\n\nTo manage dependencies on billing interface\nTo manage dependencies on banks\nTo manage 3rd party countries relation and, coordinate issues resolution as required\nTo manage dependencies with Financial Accounting and Cash & Bankings\n\n

Process

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List of processes as per AR

\n\nBilling interfaces & exception Handling\nBank interfaces & reporting\nCash allocation pre-processing\nReceive remittance details for allocation\nCash allocation processing in AR system\nUnapplied/unallocated Cash Application Resolution\nDirect Debit Processing\nLock Box Processing\nChecks, draft, bill of exchange processing\nCredit Notes Allocation\nQuery Management on payment\nCross - company payment processing\nRefund processing\nWrite off, write Back processing\nDownpayment\n\n

Requirements

\n\nWorks proactively with the customer to`identify potential commercial / service improvement opportunities
Anticipates potential risks and proactively implements contingency plans with the support of customers\nBuilds support for plans / ideas by actively reviewing and validating content with key stakeholders\nDevelops strategy / plans that deliver significant benefits for employees, customers and stakeholders\nAnticipates potential risk and ensures appropriate contingency is agreed / built into plans and strategy\nChallenges current processes and structures constructively to improve and innovate\nCollaborates with collegues to implement new ideas and approaches learned through development\nIs able to gather and structure all data and information relevant for the analysis of an issue\nIs able to assess the right level of detail in the context of the big picture\nIs able to identify patterns in the dataIs able to draw conclusions and identify options for action for simple issues\nIs able to recognize obvious implications of the issue and cross-links with direct interfaces in the organization\n

Qualifications & Skills

\n\nMin 2 years of experience in credit collections\nPossess Bachelor Degree in Finance, Accouting or Banking\nHas analytic skills\nGood English Communication\n\n