Job Responsibilities

Should primarily be able to understand and mitigate financial impact and contractual obligations while facilitating Customer change requests or issues

Responsible for anchoring calls/discussions and understand requirement from stakeholders and provide suitable resolution post working with upstream and downstream teams Ability to identify & prioritize requests based on Customer Impact Collaborate with multiple teams to assist the stakeholders in effective resolution to their issues reported Driving a robust communication mechanism to achieve Customer/Stakeholder trust & confidence Identify the cause of the issue and report it relevant Stakeholder for remediation Should display agility in adopting to rapidly changing business needs Conscious about the Quality of work being delivered and takes initiative to improve performance and processes through constant self-evaluation Work on assignments that are semi-routine in nature where ability to recognize deviation from standard practice is required. This role reports into Assistant Manager/Deputy Manager/Manager 

Key Skills

Strong analytical capability: Knows the business and understands how to analyze the metrics/key performance indicators required by self and team to deliver results Flair to work globally: Reach to different stakeholders across the Globe to ensure business is run smooth Effective Communication: With an effective communication skill, Understands and learns from what others say, conveys ideas and facts orally using language the audience will best understand Effective time management: Ability to multi task and delivery seamlessly Problem Solving ability: Successfully resolves difficult or complicated challenges Strong business acumen: Diligently attends to details and pursues quality in accomplishing tasks

 

Key Competency

Communicating for Impact

Influences others to change their perceptions in a positive, creative and respectful way Anticipates reactions and responds appropriately

Collaboration

Identifies synergies across LOBs and acts on opportunities to integrate efforts Demonstrates value as a team player both within and across teams

Change Agility

 

Shows willingness to adjust to changing work environments Quickly recognizes situations or conditions where change is needed Decision Making Makes timely, informed decisions that take into account the facts, goals, constraints, and risks Knows when to delegate with clearly defined responsibility and authority

 

Basic Requirements

Graduate/Post Graduate with 2 to 5 years of experience

Flexible to work in shifts

Strong Analytical ability

Career Level - IC1