Security Guard - Magsaysay, Philippines

Department: Deck

Employment Type: Fixed Term Contract

Location: Philippines - MMC

DescriptionBe a Proud Ambassador and part of our security personnel team monitoring passenger and crew activities, investigating security matters that arise, and promptly reporting and correcting security issues in order to maintain a safe and secure shipboard environment in line with the Company’s Proud Values.



Key Responsibilities Understanding of the foundation of customer service; ability and willingness to deliver outstanding service to our passengers.  Motivation to excel in all aspects of job duties and responsibilities. Personable communicator with outstanding social skills and a warm, friendly, and caring personality.  Willingness to embrace all Company and Proud Values and lead by example.  Ability to adapt and adjust to a variety of circumstances.  Ability to establish and maintain courteous and professional working relationships in a diverse cultural environment.

Skills, Knowledge & Expertise Must be able to communicate clearly in written and spoken English Must be experienced in the operation of security screening equipment such as x-ray machines, walkthrough metal detectors, hand-held metal and explosive detectors, CCTV, etc.  Promptly and efficiently leads all onboard investigations of alleged crimes and security incidents as detailed in Fleet Regulations. Oversees all evidence collection and crime scene preservation by ship’s personnel. Promptly investigates minor passenger injuries as directed by the Staff Captain. Always provides an immediate positive first impression to passengers. Continually works with security team to maximize the effectiveness of their operations and service for passengers and crew. Always communicates clearly and appropriately with shipboard and shoreside personnel regarding service provided in all parts of the operation. Always positively communicates Company customer service philosophies and objectives to staff. Continually coaches and encourages staff to display a friendly demeanor and engage with passengers, and ensures security team understands their roles in relation to passengers at all times. Always promotes the goal of resolving passenger problems or concerns immediately, or at a minimum before the cruise ends. Efficiently manages gangway operations including (but not limited to) access control, screening of all personnel wishing to board the vessel for prohibited items, proper relief/rotation of staff, and efficient/effective operations including line management. Efficiently coordinates security operations with outside agencies and promptly completes Declarations of Security as required by the ISPS Code. Effectively and efficiently supervises set up, calibration, operation, and maintenance of all onboard security-related equipment in accordance with manufacturers’/Company requirements. Effectively and efficiently supervises operation and maintenance of security CCTV system in accordance with manufacturers’/Company requirements. Ensures compliance with ISPS and Carnival Corporate Security Standards at all times. Willingly assists the Staff Captain with efficient operation of the master key system on board, with the exception of ships with a computerized master key system. Oversees continual training of the security team in Code Sierra procedures, exercises, drills, and any other security requirements ensuring compliance with international and Company regulations. Effectively and efficiently manages authorized visitor access to the ship, including identification, confirmation of business, and issuance of visitor passes. As detailed by Fleet Regulations, reviews and promptly makes necessary entries into the Port & Ship Security Management Database, based on occurrences.