**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. **SAP iXp Intern - Product Support Human Capital Management** **About the SAP Internship Experience Project:** The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. **Three reasons to intern at SAP:** 1. **Culture of collaboration** : meet with mentors, make new friends across the globe and create a thriving personal network. 2. **Project-driven experience** : gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables. 3. **Gain visibility** : with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips. **About the team** Support intern who is driven by a desire to provide our customers with outstanding technical customer service. The primary responsibility is to assist our customers in resolving issues related to the implementation, deployment, functionality and usage of SAP Products. The intern will need the ability to support complex environments that include a variety of operating systems, platforms and databases. **In this role, you’ll:** + Monitor critical support incidents, ensure SLAs adherence and 24x7 support. + Perform root cause analysis, analyze and resolve incidents reported by global customers. + Create and share technical knowledge with colleagues and customers. + Report bugs and system errors to Development Support department. + Participate in local or global projects. **Who you are:** + University students enrolled in Information Technology, Computer Science, Accounting, HR or related areas, expecting to graduate in the next 2 years + Programming logic + Object Oriented Programming (ABAP, Java, C , etc.) is desirable + SAP HCM Business Processes would be a benefit + Payroll experience/knowledge would be a benefit + Excellent customer focus and communication skills + Problem solving/analytical skills + Advanced English language + Spanish language would be a benefit **WORK EXPERIENCE** + No previous experience is required ***Please, add your CV in English** ​ **Bring out your best** SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. **We win with inclusion** SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy (https://one.int.sap/me@sap/jobs\_at\_sap#17498858-1050-415e-8d82-21f91655666b\_96fc) . Specific conditions may apply for roles in Vocational Training. **EOE AA M/F/Vet/Disability:** Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 426252 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: \#LI-Hybrid.