We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you'll do

 

Reporting to the Client Services Lead, the Client Services and Configurations Specialist is a highly focused position responsible for ensuring clients that have purchased Audit Services are provided a world class customer experience.  This role will ensure that all service requests sent via phone, email, or by case management queue are handled in a timely and accurate manner and that all issues are resolved and escalated appropriately.  This position is knowledgeable of all audit reporting aspects, communications technology and terminology, as well as organizational procedures. This role requires detailed organizational and communication skills. 

 

Responsibilities: 

 

 Prepare for incoming client inquiries by studying Concur Audit Service features, processes, and procedures.  Support incoming client inquiries by reviewing previous inquiries and responses, gather and research information, assemble and forward information, verify client understanding of information provided, as well as provide unlimited professional support to Audit clients.  Assist with onboarding activities for Audit clients.  Ensure all net new or add on clients are implemented accurately and in a timely manner.  Engage customers by setting up monthly calls and/or providing written updates.  Ensure any action items are escalated and resolved; provide updates every 24 hours until resolution.  Handle escalations, questions and queries as necessary.   Track customer interactions and daily tasks using the required productivity tracker and provide metrics on supported services to management. Consistently participate in team meeting, calibration sessions, and any other educational opportunities. Accomplish customer service and company mission by completing related results as needed. Experience in production and/or call center activities Strong verbal and written communication skills with the ability to follow through on requests Effective knowledge of customer care techniques and processes Exceptional analytical and listening skills Ability to operate well in a Production team environment as well as communicate effectively with global service teams Ability and flexibility to work extended hours  Must be proficient with Microsoft Application Software (i.e. Word, Excel, etc.)

 

What you bring

 

Associates or Bachelor's Degree preferred. Prefer schooling have an emphasis in business, customer service and/or computer technology.  Must have High school diploma or GED equivalent with knowledge, experience and skill set equivalent to the experience of 1 year of post high school education.

 

Meet your team

 

You will be responsible for verifying client invoices and auditing client expense reports. Also, you will assist with SAP Concur application support through technical troubleshooting, navigational “how to” guidance, and education about the SAP Concur application.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

 

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 41,400 - 70,500 (USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

 

Requisition ID: 425897 | Work Area:Corporate Operations  | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid