Sales Support Field Auditor (Food Service & Retail)

Job Summary:
The Sales Support Field Auditor is responsible for conducting on-site audits of client food service outlets, retail branches, commissaries, and stores to ensure proper implementation of hygiene, sanitation, and operational standards. The role also supports new business initiatives by conducting product demos and trials, troubleshooting dispenser systems, providing food safety and hygiene training, and ensuring compliance with both internal standards and regulatory requirements.

Key Responsibilities:
• Conduct routine and spot hygiene and sanitation audits of client food service and retail locations, commissaries, and kitchens based on established checklists and standards.
• Evaluate the cleanliness, sanitation, pest control, equipment hygiene, product display hygiene (for retail), and employee hygiene practices.
• Verify the proper use, storage, and inventory management of cleaning chemicals, hygiene supplies, and dispensing systems.
• Conduct product demos and trials for new clients, branches, and projects, ensuring correct application and performance of hygiene solutions for both food service and retail.
• Troubleshoot and perform basic maintenance of chemical dispensers, hand hygiene systems, and sanitation equipment during site visits.
• Deliver on-site food safety, personal hygiene, and sanitation training to client teams, applicable to both food handlers and retail staff.
• Provide clear, actionable audit feedback and discuss findings with branch/store managers, supervisors, and relevant client representatives.
• Submit timely audit reports, training documentation, dispenser service records, and site visit reports.
• Prepare and submit a monthly summary report versus audit and activity targets, highlighting key findings, recurring issues, completed corrective actions, and recommendations.
• Identify operational gaps and propose hygiene, sanitation, and training interventions.
• Support the operations and technical teams on hygiene-related investigations, client complaints, and incidents as needed.
• Assist in the continuous review and improvement of audit tools, standards, and field processes.

Qualifications:
• Bachelor’s degree in Food Technology, Chemical Eng., Environmental Sciences, or a related field or any courses
• At least 1-2 years of relevant work experience in food safety auditing, sanitation compliance, or quality assurance within the food service, retail, or hospitality industries.
• Strong knowledge of food hygiene, sanitation protocols, chemical handling, and local regulatory requirements.
• Good observation, analytical, and problem-solving skills.
• Excellent communication, presentation, and interpersonal skills.
• Proficient in Microsoft Office (Word, Excel, Word, PowerPoint).
• Willing to travel and conduct regular fieldwork across various client locations nationwide.

​Must be open to working on holidays and irregular hours, potentially from 10:00 PM to 4:00 AM

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Preferred Qualifications:

• Certification in Basic Food Safety, HACCP, or equivalent is an advantage.
• Experience in working with Quick Service Restaurants (QSR), multi-branch retail, or convenience store chains is a plus.
• Hands-on experience in handling and troubleshooting chemical dispensers, hand sanitizer stations, and sanitation equipment is an advantage.