_MAIN PURPOSE OF ROLE_ Individual contributor with comprehensive knowledge in the specific area. Ability to execute highly complex or specialised work. Knowledge acquired from several years of experience or specialist training in particular area. Works independently, applies standards yet adapts precedent and may make departures from established processes to resolve problems.Responsible for customer service activities including telephone and email. _MAIN RESPONSIBILITIES_ The senior level Customer Service Representative will handle enquired regarding complex and/or important products, services and promotions. This position will also typically receive and/or place telephone calls which are non-routine and require deviation from standard screens, scripts, and procedures and Liaise with sales and technical staff to keep them up-to-date with customer needs. _QUALIFICATIONS_ High School Diploma / GED Minimum 1 year experience An Equal Opportunity Employer Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call 224-667-4913 or email corpjat@abbott.com