Job Title: Sales & Operations Support Manager
Work Location: Malaysia
About the role/brand
Who You Are and What You’ll Do
(A concise statement setting out the main purpose and objectives of the job. You want to answer the question “Why does this position exist?”)
As our Sales & Operations Support Manager, you will be expected to work closely together by involving in Customer Development (CD) Planning Meeting with our CD team on forecast accuracy to build into volume plan and ensure demand phasing have sufficient stocks for the current month and the following months. You will be expected to manage short-term requests from the business.
Besides that, you will be expected also to be the key person to contact related business requests from Distributor on LeverEdge system for Malaysia and work with our Third-Party Support that includes master data setup in Leveredge system.
Team Structure:
(To refers to the composition of an individual team or of a multi-team system.)
Reporting to: MYSG Business Operations Lead
Direct reports:
Indirect reports:
Your Role/Key Responsibilities:
(Please describe the major responsibilities of the job and end results that would be expected. You want to establish an understanding of what ‘a day in the life’ would look like and setting out the key deliverables. Avoid diving into excess details.)
Forecast Accuracy & Forecast Demand
Forecast consolidation from Customer Development (CD) team for the current month and for the next 2-3 months.
Ensure all demand phasing sufficiently to cover demand for the current month and the following months.
Advise on the additional stock request for the current month for stock allocation.
Liaise regularly with Planner and Customer Service for the incoming stocks against customer forecasts and orders.
Share weekly gaps demand vs forecast to CD team & forecast accuracy during CD monthly meeting and identify gaps for action.
Involve in Customer Development (CD) Planning Meeting
Involve in CD Planning Meeting with Key Customer by synergizing the external requirements vs internal challenges to minimise risk.
Manage proprietary & Chains’ forecasts and phasing within the shelf-life matrix.
Business Waste
Manage slow-moving and obsolete stocks (SLOB) by highlighting slow and non-moving stocks to the business to generate appropriate actions.
System IT LeverEdge Support
Master Data Maintenance for Price and Hierarchy Product Master Category, Location.
Supporting business process for Distributor recruitment and termination, business request from Distributor.
User acceptance test (UAT) representative for Unilever Food Solutions (UFS).
Key Stakeholders:
(Please list any internal and external stakeholders arising from the job that the incumbent of the job can expect to work and liaise with.)
Internal:
Customer Development, Demand & Supply Planner, Logistic and Distribution, Customer Service
External:
Key Chains customers
Travel:
(Please make it clear if the job will require travel within the country or abroad and give an idea of how often the candidate will need to be away from home.)
5-10% of the time for travelling.
What You’ll Need To Succeed
(The baseline/mandatory requirements from the job skills profile should be described, including qualifications/experiences preferred.)
Bachelor’s degree in Supply Chain, Logistics or Engineering.
Minimum of 3 years of work experience in business operations, business excellence, demand and supply in Supply Chains.
Solid analytical skills, bias for action, responsibility and accountability.
Project management skills.
Strong team spirit, proactive approach to issues and opportunities.
How to Apply:
Please apply online and add your updated resume. Your application will be reviewed against our requirements and we will be in touch to provide you with an update on the status of your application if shortlisted.
About Unilever:
Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas, and disrupt processes: use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, many Malaysian households use our products to feel good, look good and get more out of life-giving us a unique opportunity to build a brighter future.
Every individual here can bring their purpose to life through their work. Join us and you will be surrounded by inspiring leaders and supportive peers. Among them, you will channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we will work to help you become a better you.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.