Job description:

Title - Sales Operations & Invoicing Coordinator

Location – Mumbai

Department: Sales & Operations

 

Key Responsibilities

Sales Operations & Order Management

Process and track customer orders from initiation to delivery. Maintain and update sales records, order status, and pricing details. Ensure timely communication with the sales team, customers, and warehouse to avoid order delays. Handle inquiries regarding product availability, lead times, and shipment status.

 

Invoicing & Documentation

Generate and verify sales invoices, ensuring accuracy in pricing, taxes, and terms. Coordinate with the finance team to track payments, credit notes, and outstanding dues. Maintain accurate documentation for GST, tax invoices, and logistics compliance. Warehouse & Logistics Coordination Work closely with the warehouse team to ensure timely dispatch and stock accuracy. Monitor inventory levels to prevent shortages and ensure on-time replenishment. Arrange and coordinate transportation and logistics partners for smooth delivery.

 

Sales Team Coordination

Provide real-time updates on order status, stock availability, and invoicing. Support the sales team with reports, pricing sheets, and customer data. Assist in handling customer complaints, returns, and credit adjustments.

 

Reporting & Process Improvement

Prepare daily, weekly, and monthly reports on order processing, pending shipments, and payments. Identify process inefficiencies and suggest improvements in invoicing and logistics operations. Maintain and update ERP/CRM systems with relevant sales and operational data.

 

Qualifications & Skills Required

Education: Graduate in Business Administration, Commerce, or a related field. Experience: 2-5 years of experience in sales coordination, invoicing, or supply chain roles in a B2B setup. Technical Skills: Proficiency in MS Excel, ERP software (Tally), and CRM tools. Soft Skills: Strong communication, problem-solving, and teamwork skills. Industry Knowledge: Experience in specialty chemicals, plastics, or manufacturing is preferred.