At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview Monitor weekly claim process, perform claim review, manual override, and after posting reviews in ADR97 report, pool reservation, credit memo details etc. Manage S&D mailboxes to answer questions from distributors, help them submit and correct claims, coordinate in special approval and manual credit memo issuance, and prepare for weekly manual override etc.    Raise ticket for any system issues found during daily operation. Tracking on ticket resolution status.  Follow up with TEIS on issue discussion, analysis, testing and production validation Timely adjustments to S&D Policy to ensure accuracy and up-to-date esp. when there are changes Provide regular training to key stakeholders to ensure awareness, understanding of program Documentation of all special approvals and manual processed claim details and manual credit memos Can work at AMER EST time zone What your background should look like: 4+ years of experience in Customer Care or other roles with strong background in customer communication / relationship maintenance Proficient in SAP (OTC), Excel (formulas, links, dealing with large data volume), Datawarehouse (TED) Strong analytical skills to identify/evaluate problem situations for improvement opportunities and make recommendations as applicable Competencies Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

ABOUT TE CONNECTIVITY
TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).