Operational

§ Ensures professional sales Calls using Hyatt’s Consultative Selling principles and SMART Selling philosophies.

§ Carefully plans Sales Calls into defined objectives.

§ Maintains a detailed knowledge of Hotel facilities, features and services.

§ Conducts extensive competitor researches and maintains excellent Product Knowledge of the hotel.

§ Ensures systematically and efficiently calls on allocated Accounts within location and reports findings and opportunities to the Director of Sales.

§ Pre-qualifies and targets prospects, utilising Delphi database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share.

§ Professionally conducts routine telemarketing activities to identify new business opportunities. Follows up sales leads to identify prospect.

§ Meets and greets VIP guests upon arrival/ departure.

§ Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore into new business opportunities.

§ Entertains and conducts hotel inspections to relevant representatives/ delegates whenever required.

§ Establishes strong contacts to source for information in regard to planned and up coming functions/ events.

§ Assists Sales Buddy to follow-up on all matters in the absence of Sales Buddy.

§ Reviews and constantly seeks Productivity level improvements through the process of “taking work out of the system” (when appropriate) and thorough streamlining of work process.

§ Implements all sales action plans related to responsibility areas as outlined in the Marketing plan.

Financial

§ Achieves the monthly and annual personal target contributing to the Sales revenue.

§ Develops and reviews Personal Business Plan which is linked to the Hotel’s Annual Business Plan.

Marketing

§ Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel.

§ Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge.

§ Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications.

Personnel

§ Ensures all associates maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication.

§ Assists in the recruitment and selection of Sales associates if required. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting associates.

§ Assists to oversee the punctuality and appearance of Sales associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.

§ Maximises the effectiveness of associates by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.

§ Assists to conduct annual Performance Development Discussions with associates and to support them in their professional development goals.

§ Assists to plan and implement effective training programmes for associates in coordination with the Training Manager and Departmental Trainers.

§ Encourages associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.

§ Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.

§ Supports the implementation of changes as a result of the Associate Opinion Survey.

Administration

§ Ensures that an efficient and accurate filing system, both manuals as well as electronic, is maintained at all times.

§ Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the Hotel.

§ Establishes an efficient trace file to ensure that all business booked is properly tracked.

§ Submits Sales report to Director of Sales in a timely manner.

§ Provides accurate reporting of business booked to the Sales Coordinator for monthly consolidation.

Operational

§ Ensures professional sales Calls using Hyatt’s Consultative Selling principles and SMART Selling philosophies.

§ Carefully plans Sales Calls into defined objectives.

§ Maintains a detailed knowledge of Hotel facilities, features and services.

§ Conducts extensive competitor researches and maintains excellent Product Knowledge of the hotel.

§ Ensures systematically and efficiently calls on allocated Accounts within location and reports findings and opportunities to the Director of Sales.

§ Pre-qualifies and targets prospects, utilising Delphi database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share.

§ Professionally conducts routine telemarketing activities to identify new business opportunities. Follows up sales leads to identify prospect.

§ Meets and greets VIP guests upon arrival/ departure.

§ Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore into new business opportunities.

§ Entertains and conducts hotel inspections to relevant representatives/ delegates whenever required.

§ Establishes strong contacts to source for information in regard to planned and up coming functions/ events.

§ Assists Sales Buddy to follow-up on all matters in the absence of Sales Buddy.

§ Reviews and constantly seeks Productivity level improvements through the process of “taking work out of the system” (when appropriate) and thorough streamlining of work process.

§ Implements all sales action plans related to responsibility areas as outlined in the Marketing plan.

Financial

§ Achieves the monthly and annual personal target contributing to the Sales revenue.

§ Develops and reviews Personal Business Plan which is linked to the Hotel’s Annual Business Plan.

Marketing

§ Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel.

§ Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge.

§ Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications.

Personnel

§ Ensures all associates maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication.

§ Assists in the recruitment and selection of Sales associates if required. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting associates.

§ Assists to oversee the punctuality and appearance of Sales associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.

§ Maximises the effectiveness of associates by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.

§ Assists to conduct annual Performance Development Discussions with associates and to support them in their professional development goals.

§ Assists to plan and implement effective training programmes for associates in coordination with the Training Manager and Departmental Trainers.

§ Encourages associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.

§ Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.

§ Supports the implementation of changes as a result of the Associate Opinion Survey.

Administration

§ Ensures that an efficient and accurate filing system, both manuals as well as electronic, is maintained at all times.

§ Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the Hotel.

§ Establishes an efficient trace file to ensure that all business booked is properly tracked.

§ Submits Sales report to Director of Sales in a timely manner.

§ Provides accurate reporting of business booked to the Sales Coordinator for monthly consolidation.

· Minimum 2 years of experience in similar position.

· Ideally with a relevant degree or diploma in Hospitality or Tourism management.

· Excellent problem solving and interpersonal skills.

· Demonstrate a growth mindset

· Coach, mentor Empower T.E.A.M.

· Minimum 2 years of experience in similar position.

· Ideally with a relevant degree or diploma in Hospitality or Tourism management.

· Excellent problem solving and interpersonal skills.

· Demonstrate a growth mindset

· Coach, mentor Empower T.E.A.M.