Sales Account Coordinator (TTH, ISOL) Isando, South Africa Hybrid Taste. Texture. Health. At dsm-firmenich, we bring it all together – because we believe today’s consumers shouldn’t have to choose between what tastes good, what feels good, and what’s good for them. That’s why we help deliver the products that sustain us all – but healthier. More delicious. And better for people and the planet. In other words, we make every choice a better one. dsm-firmenich has the recipe to lead a new era in Taste, Texture and Health. Our passion for the science and emotion of food spans from discovery to application, to customer to consumer. Combined with our broad portfolio of unique ingredients and boundless creativity, we ensure consumer preferred solutions for every taste and occasion. At our Isando site in South Africa we have an opportunity for a strong Sales Account Coordinator. In this role, you will provide our sales department with sales support, operational advice and secretary services to assist them in performing their sales duties successfully. As our Sales Account Coordinator, you will be our first point of contact for people inside and outside of the organization. You will facilitate project coordination and cross-collaboration between the different sales teams. Interested in this position? Please apply on-line by sending us your CV in English via the career portal ( www.dsm.com/careers ) **Your key responsibilities:** · Create trustful and meaningful relationship with our Account Managers, allowing for smooth delegation of tasks to focus on business development · Handle incoming communication (telephone calls, e-mails, requests including Leads – as needed), forwarding them to the right people according to priorities, secure follow-ups, and checking deadlines. · Handle product information, documentation, questionnaires, sampling, process them via standard procedures in place and follow up including reminders. · Work together with internal functions (CQM, RAQM, Supply, CX, MDM…) at local and HQ level to ensure required support. · Coordinate the support on Synergy projects between Ingredient Solutions (ISOL) and Taste Sales Teams by enhancing clear communication (internal and towards customers/distributors) and information sharing · Support the roll-out of integrated tools and ways of working according to IMA region needs and company decisions. · Screen, prioritize and retrieve relevant information to support assigned team (AMs within a specific Business Unit/Business Group Segments or Cross Segment). · Support in Sales Contract and Documents Signatures and storage as required. · Support assigned team in tracking and handling CCR Products Quality complaints to ensure resolution and closure with the best timing - I-CCR tool. · Support organizing customer visits and local/regional events including arrange conference room, lunch, report to security, doc’s, presentations and minutes as well as participating as required (exceptionally) · Provide Sales statistics extractions & analysis (as required by assigned team), e.g. in PowerBi and Business Warehouse · Support in creation of Customers Master Data/ Quads Tool and ensure data quality within CRM system (Accounts/Contacts/Opportunities) · Contribute into projects implementation including regional ones. · Provide support on country-specific/regional requirements related to sales (e.g. custom clearance, specific documentation) · Provide administrative, secretarial support as needed, including onboarding of new Salespeople as per local procedures. · Contacting Headquarter to record the registry changes communicated by the customers. · Arrange meetings, travel and accommodation as required and support external event organization. · Contribute in increasing Customer satisfaction by providing added value to Customer relationship with regards to Sales Account Coordinator responsibilities and work on improvements, together with Account Managers and other supporting functions involved. **We offer:** · Customer-first approach, working with world-renowned brands to turn ideas into impactful solutions · Supportive environment where individuals are empowered to progress and contribute to meaningful change · Opportunity to build a career making a significant impact on billions of lives, with the freedom to shape your own path · Dedication to creating better futures for customers, communities, people, and the planet · A community where your voice matters – it is essential to serve our customers well. **You bring:** · Experience and demonstratable administration, organization and reporting ability using CRM, shared platforms, SAP. · Proficiency of Microsoft applications. · Strong communication and interpersonal skills, with a persuasive and confident personality, as well as a high capacity for learning and personal drive. · Accurate, solution-oriented, collaborative and customer friendly communication style. · Very good command of English (both written and verbal). French language an advantage. **About dsm-firmenich** At dsm-firmenich, we don’t just meet expectations – we go beyond them. Join our global team powered by science, creativity, and a shared purpose: to bring progress to life. From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere. And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future. Because real progress only happens when we **go beyond, together.** **DEI and equal opportunity statement** At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong. We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve. We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you. And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work. **Agency statement:** We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.