Role Description

Customer Success Managers (CSMs) ensure that Oracle Cloud solutions are aligned with our customers’ business goals and Key Performance Indicators during the entire lifecycle. 

The objective of the SaaS Customer Success Manager is to maximize Customer retention and success while also driving increased services revenue.  In this role you will focus on the volume business; 

The Customer Success Manager is a Business Partner, responsible to help a portfolio of +30 EMEA customers achieving the maximum possible value they can with Oracle SaaS suite of applications (ERPM, HCM and CX solutions). 

You will work towards individual annual targets for driving adoption of your customer’s subscriptions and work closely with sales and other CSS teams to enable further adoption of Oracle products / services within the volume installed customer base.

This role requires remote interactions with customers across EMEA and is based in Bucharest.

Essential Knowledge and Background

Proven track record in working in a customer facing role via remote programs.  Proven track record in addressing a large group of customer portfolio via programmatic execution Consulting and advising experience Experience with cloud-based/SaaS solution offerings is desirable Experience in delivering content via social media, webinars and other relevant online delivery channels and methods.       

Essential Skills and Abilities 

An intrinsic ability to deal with ambiguity and having a flexible and adaptive approach  Strong negotiation and conflict-resolution skills Ability to lead cross functional business and technical teams to provide timely issue resolution  Ability to create and sell business cases to internal and Customer audiences Ability to work in a matrix environment with sales, product, customer support and other teams involved in the account. Excellent organization, project management, time management, and communication skills, proven track record in excellent presentation skills in virtual delivery is a definitive asset. Perform as an absolute team player who will work within the company to continue improving the way Oracle serves its Customers  Bachelors degree or equivalent experience in computer science, business, or related field  Experience supporting the implementation of enterprise-class, mission-critical applications Technical background ideally with Oracle experience is a plus Excellent verbal and written communication skills Passion and ability to influence facilitate and juggle a number of competing issues at any one time. Fluency in spoken and written English and Italian.

Career Level - IC3