Room Service - Order Taker "Saudi Only"
kempinski
Room Service - Order Taker "Saudi Only"
DescriptionThe overall scope of the job includes serving food and beverages to guests in the assigned place of work, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and Kempinski in order to encourage sales and maximize guest satisfaction.
Key Responsibilities\nCoordinate with Waiter/ Waitress & Minibar Attendant.\nDisplay excellent conversation skills and selling techniques at all times.\nResponsible to take orders via telephone and ensure correct posting in POS system for communication to the service and kitchen department.\nReport to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.\nA courteous, professional and efficient service is provided at all times.\nAll duties and tasks are performed as per the tasks required at the outlet.\nBe knowledgeable of all services and products offered by the hotel.\nHave a thorough knowledge and understanding of all food and beverage items offered by the department assigned.\nHave the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.\nMonitor operating supplies, equipment and reduce spoilage and wastage successfully.\nEnsure that the place of work and surrounding area is kept clean and organized at all times.\nSuccessfully perform opening and closing procedures established for the assigned outlet\nHandle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.\nReport guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.\nBeing knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.\nUnderstand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.\nMaintain a good rapport and work relation with staff in the assigned department and within the hotel.\nAttend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.\nUndertake reasonable tasks and secondary duties as assigned by the Department Head.\nRespond to any changes in the department as dictated by the hotel management.\nAssist in carrying out scheduled inventories of products and operating equipment.\nPerform any other assigned reasonable duties and responsibilities as assigned. \nProjecting at all times a positive and motivated attitude and exercise self-control.\nHaving a complete understanding of the monthly profit and loss statement of the department.\nBe able to lead the service and act as a role model to the team.\nBe able to ensure a flawless service to the highest standards and as required by the department and the hotel.\nFully understand the concept of the outlet and be able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team.\n
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. \n
\n
Skills, Knowledge and ExpertiseCOMPETENCIES: Competencies needed to fill the position:
● Ability to work as part of a team, thrive under
pressure in challenging circumstances and come
up with proactive, rational solutions.
● Excellent written and verbal communication skills.
● Excellent telecommunication skills, able to
represent Kempinski to clients via telephone.
● Excellent organizational and time management skills.
● Applies a professional, confidential and ethical
approach at all times.
● Works in a safe, prudent and organised manner.
LANGUAGE: Ability to work and communicate in a multinational
environment:
● Local language – excellent oral and written skills.
● English – very good oral and written skills.
Application Deadline: 30 June 2025
Department: Food & Beverage
Employment Type: Permanent - Full Time
Location: Saudi Arabia - Yanbu
Compensation: ر.س3,800 - ر.س4,000 / month
DescriptionThe overall scope of the job includes serving food and beverages to guests in the assigned place of work, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and Kempinski in order to encourage sales and maximize guest satisfaction.
Key Responsibilities\nCoordinate with Waiter/ Waitress & Minibar Attendant.\nDisplay excellent conversation skills and selling techniques at all times.\nResponsible to take orders via telephone and ensure correct posting in POS system for communication to the service and kitchen department.\nReport to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.\nA courteous, professional and efficient service is provided at all times.\nAll duties and tasks are performed as per the tasks required at the outlet.\nBe knowledgeable of all services and products offered by the hotel.\nHave a thorough knowledge and understanding of all food and beverage items offered by the department assigned.\nHave the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.\nMonitor operating supplies, equipment and reduce spoilage and wastage successfully.\nEnsure that the place of work and surrounding area is kept clean and organized at all times.\nSuccessfully perform opening and closing procedures established for the assigned outlet\nHandle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.\nReport guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.\nBeing knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.\nUnderstand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.\nMaintain a good rapport and work relation with staff in the assigned department and within the hotel.\nAttend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.\nUndertake reasonable tasks and secondary duties as assigned by the Department Head.\nRespond to any changes in the department as dictated by the hotel management.\nAssist in carrying out scheduled inventories of products and operating equipment.\nPerform any other assigned reasonable duties and responsibilities as assigned. \nProjecting at all times a positive and motivated attitude and exercise self-control.\nHaving a complete understanding of the monthly profit and loss statement of the department.\nBe able to lead the service and act as a role model to the team.\nBe able to ensure a flawless service to the highest standards and as required by the department and the hotel.\nFully understand the concept of the outlet and be able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team.\n
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. \n
\n
Skills, Knowledge and ExpertiseCOMPETENCIES: Competencies needed to fill the position:
● Ability to work as part of a team, thrive under
pressure in challenging circumstances and come
up with proactive, rational solutions.
● Excellent written and verbal communication skills.
● Excellent telecommunication skills, able to
represent Kempinski to clients via telephone.
● Excellent organizational and time management skills.
● Applies a professional, confidential and ethical
approach at all times.
● Works in a safe, prudent and organised manner.
LANGUAGE: Ability to work and communicate in a multinational
environment:
● Local language – excellent oral and written skills.
● English – very good oral and written skills.
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