Job Role 

Drive Performance for the team members. Identify Key Talents from the team and put in place development plans for their career growth. Have regular Career Discussions with team members and Update Management appropriately. Ensure the team is motivated is updated with Process and Product knowledge.  Assess team preparedness via Knowledge Management techniques at regular intervals. Day to Day work supervision. Optimum Utilization of Resources through workload balancing, leave management. Prepare and execute on daily, short term and long-term objectives via effective planning. Ensure Service Level Agreements are adhered to. Drive team to achieve process KPI, process improvement and deliver Customer Delight. Manage and ensure quick Resolution of Escalations and issues raised by customers and stakeholders. Review process Audit/Escalation findings and implement RCA & CAPA to strengthen the process. Drive Improvement Initiatives and Projects.

 

Skills                                                           Proficiency Level

Communication for Impact                  Skilled 

Written and Verbal communication   Skilled 

Data analysis/MIS Knowledge            Skilled

Presentation skills                                  Skilled 

Attrition Management                          Intermediate 

KPI tracking and Management            Skilled

Mastering Complexity                           Skilled  

Performance Drive and Execution       Skilled 

Customer Centricity                               Skilled

Qualifications

Candidate with a minimum bachelor's degree in finance or with an MBA in Finance or equivalent.

Career Level - M1