Overall Role Purpose

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The role drives growth in Retail Walk new customers and repeat shippers through partnerships, collaboration with Customer Service and Marketing campaigns.

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Job Responsibilities:

\n\nIdentify and work with potential partners/institutions to develop promotional campaigns, negotiate contracts and increase awareness of DHL across various touch points with the aim to expand customer database and drive incremental revenue to the Retail business.\nConduct regular business reviews and build a strong partner relationship to ensure the partner performs and grows to its maximum potential, reducing attrition rate and minimize opportunities for competitors to gain business.\nFormulate a business plan with the existing Walk partners that incorporates initiatives to identify/gain new business prospects and maximize growth to achieve the required business sales results.\nDevelop and refine customer journeys from an omnichannel approach to execute a seamless and effective customer experience to capture shipment opportunities. This will be done through off-sites meetings and visits to understand needs of our customers.\nLead, develop, implement and manage various effective campaign & promotions that will deliver maximized growth, profitability and return on investments (ROI).\nConduct regular tracking and analysis on the on-going activities to ensure things are on the right track, on-time and delivering results.\nBuilding up and combining sales skills with DHL product & service knowledge to retain and grow the maximum possible cash customers in order to increase the size and quality of DHL's loyal cash customers base.\nAnalyze and monitor customer data to measure success and identify fluctuations/trends so as to decide on relevant actions to be taken by business partners.\nComplete monthly and other reports whenever necessary to measure the success of activities and to conduct a post-mortem to find out areas that can be improved further.\nManage reach in retail partners from email enquiries by providing end-to-end support across finance, operations, sales, marketing, customer service to assist in partnerships needs.\nWork closely with marketing to ensure DHL branding is used according to DHL global branding guideline in developing collaterals & artworks of different activities.\n

Job Requirements:\n\nMinimum 3 years of experience in the field of account management, sales or marketing.\nProven project management experience.\nHighly creative, passionate and driven, able to adapt and embrace changes in a dynamic environment.\nStrong numerical, database and analytical skills.\nDemonstrated achievement in developing and implementing strategic sales & marketing programs, with experience in driving above and below the line marketing activities.\nCustomer-oriented, pro-active and possess a positive work attitude.\nTeam player with high influencing skills across various levels of management.\nStrong English (written and spoken) comprehension and communication skills are essential.\nPreferably Degree or equivalent.\n