YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS.

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Would you like to become part of the world’s most international company?
A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

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YOUR TASKS

\n\nBe able to identify different customer needs and wants and to provide solutions that will ensure customer satisfaction.\nMaintain quality customer service for customer satisfaction through optimised processes, giving feedback to country retail team, and conducting retail audit reviews within their specified area.\nSupport country sales & marketing campaigns at Retail point-of-sale\nEnsure effective implementation and running of outlet Local Store Marketing Programs to achieve maximum target segment penetration and revenue performance\nMaintain awareness of competitor activity and recommend tactics to counter any emerging threats by competitors on both an Area and Local level.\nImplement standardized guidelines & procedures that will track and monitor adherence and performance.\nTraining frontline staff in Best-in-Class Retail\nProvide direction and coaching to retail staff, supporting the achievement of revenue targets.\nTo source the most cost efficient local contractors and suppliers for the proper maintenance of store operations and maintain quality of retail experience.\nManagement of outsourced suppliers and outsourced staff to ensure effective running and staffing of Retail outlets.\nLiaise with country to coordinate and support outlet development and management.\nObtain all necessary information to prepare store scorecard and standardized outlet management process.\nConduct cash reconciliation reports and cash/credit card transactions of retail outlets in his designated area.\nMaintains the Petty Cash Fund of his designated area and prepare reports for budgeting and tracking purposes.\nCoordinate and consolidate data transfer between Express Centers country office.\nMonitor area performance by implementing a store scorecard sheet.\nReview and analyse the most effective uses of shipment automation and customer take up at Point-of-Sale (POS)\nImplement store hours that is most reflective of the needs of customers and ensure that this is consistently implemented in his given area\nHandle the rostering of store officers and ensure that all frontline staff in his given area has low absenteeism, low in tardiness, is properly groomed at all times.\nEnsure that outlets in his given area all have proper supplies and marketing collaterals.\nMonitor staff performance regularly and conduct training or mentoring to staff as he deem fit.\n\n

YOUR PROFILE

\n\nExhibits an exceptional degree of ingenuity, ,creativity, resourcefulness and empathy.\nWell- developed relationship skill and ability to network with multiple levels of an organization and other business units.\nA minimum of 4 years experience in the field of retail sales and area marketing\nExperience in sales/sales processes\nKnowledge and understanding of the retail trade from a service and sales perspective.\n\n

OUR OFFER
• Strong career support in a international environment
• Great culture and colleagues
• Multifarious benefit program

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Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!

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