Reservations Trainee
kempinski
Reservations Trainee
DescriptionReporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He/She will be required to uphold company policies and requirements at all times.
Key ResponsibilitiesUnder the supervision of the Departmental Trainer and Training Manager, the intern shall learn to:\nSupport the Revenue & Reservations Manager and the Reservation Agents in their day-to-day activities and to assist them in achieving their personal and team objectives.\nDetermine and implement the procedures and standards of an effective filing system.\nMaintain an up-to-date operating manual of the department, incl. policies and procedures, rules and regulations\nAll inquiries to be dealt with within 24 hours.\nEnsure the strict confidentiality of information passing though the office\nMaintain the highest standards of professionalism, ethics, and attitude toward all hotel guests, clients, and colleagues.\nPerform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures.\nUnderstand and strictly adhere to the rules & regulations established in the employee handbook and the hotel’s policy on fire, hygiene, health & safety.\nEnsure that all potential and real hazards are reported and rectified immediately.\nPerform any other duties as assigned to them by management.\n
Skills, Knowledge and Expertise\n
- Degree/ Diploma in Hospitality/Hotel management from a recognized learning institution
- No work experience is required
- Less than one year since completion (2024/2025)
- Kenyan Citizen
- Completed coursework (If even if not graduated)
- Ability to work and communicate in a multinational environment
- Excellent grooming skills and must be well-versed in professional and personal etiquette
- Good Communication skills
- Outgoing with a positive learning attitude
Application Deadline: 28 March 2025
Department: Revenue & Reservations
Employment Type: Internship
Location: Kenya - Nairobi
DescriptionReporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He/She will be required to uphold company policies and requirements at all times.
Key ResponsibilitiesUnder the supervision of the Departmental Trainer and Training Manager, the intern shall learn to:\nSupport the Revenue & Reservations Manager and the Reservation Agents in their day-to-day activities and to assist them in achieving their personal and team objectives.\nDetermine and implement the procedures and standards of an effective filing system.\nMaintain an up-to-date operating manual of the department, incl. policies and procedures, rules and regulations\nAll inquiries to be dealt with within 24 hours.\nEnsure the strict confidentiality of information passing though the office\nMaintain the highest standards of professionalism, ethics, and attitude toward all hotel guests, clients, and colleagues.\nPerform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures.\nUnderstand and strictly adhere to the rules & regulations established in the employee handbook and the hotel’s policy on fire, hygiene, health & safety.\nEnsure that all potential and real hazards are reported and rectified immediately.\nPerform any other duties as assigned to them by management.\n
Skills, Knowledge and Expertise\n
- Degree/ Diploma in Hospitality/Hotel management from a recognized learning institution
- No work experience is required
- Less than one year since completion (2024/2025)
- Kenyan Citizen
- Completed coursework (If even if not graduated)
- Ability to work and communicate in a multinational environment
- Excellent grooming skills and must be well-versed in professional and personal etiquette
- Good Communication skills
- Outgoing with a positive learning attitude
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