**Description:** This position will lead the reservation process at the hotel. Responsibilities will include; monitoring/maintaining pass key, involvement with hotel inventory, assisting with reservation related training, and attending hotel reservation related meetings. Responsibilities may include, but are not limited to: + Working with other Rooms Departments, checking room and room-type availability, to maximize rooms sales, yield and average room rate through upselling and other inventory and rate management initiatives. + Overseeing and assisting with the processing of individual and group reservations, rooming lists, and other reservations. + Ensuring accuracy of Airline Manifests, including loading, routing, cancellations, and reporting. + Working closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. + Monitoring and following up on group blocks and groups with no rooming lists. + Supervise, train, and develop agents + Preparing and communicating a weekly report detailing pick-ups from groups Company benefits include, but are not limited to: · 401K and Company Match · Health, Dental, and Vision benefit options · Paid Maternity / Paternity Leave · Free & Discount Room Rates · Global Career Opportunities · Colleague Recognition Programs · Free Lunch · Great Company Culture **Qualifications:** + Must be proficient in general computer knowledge. + Refined verbal and written communication skills. + Excellent multi-tasking and organizational skills + Excellent time-management skills + Excellent customer service and interface skills + Previous group reservations experience preferred + Knowledge of Hyatt's reservation systems and procedures preferred. **Primary Location:** US-FL-Jacksonville **Organization:** Hyatt Regency Jacksonville **Pay Basis:** Hourly **Job Level:** Full-time **Job:** Reservations **Req ID:** JAC002688 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.