Reservations Manager
kempinski
Reservations Manager
DescriptionThe incumbent of this position is responsible for the efficient functioning of the Reservations department. \n
\n
Key Responsibilities\nManage rooms inventory to achieve optimum results in occupancy, average rate and revenue, reviewing daily reservations accuracy, rates compliance from segment and source, system close-out when necessary and rate availability.\nTrain, develop, and motivate staff to increase productivity.\nParticipate in staff recruitment, organise on-the-job and monthly training for all staff, supervise and manage performance in order to ensure clients’ satisfaction and adherence to Kempinski service standards.\nMaintain good working relations with other departments and keep close contact with regular guests, ensuring their needs are identified, and relayed to concerned departments for service delivery.\nReview MyFidelio, OCM & PMS availability keeping sufficient inventory for high yield segments.\nEnsure all sellable contracted rates are loaded in all systems for ease of use by Reservations.\nEnsure all internal package breakdowns are loaded and in line with financial department.\nSupervise the Reservations Agents in their daily duties, including pick-ups, travel agents’ commissions, staff responses to clients, etc.\nControl no show and late cancellation charges.\nUpdate Serenata configuration / offers / confirmation letters set-up in corporate design, if applicable.\nEnsure that the team is aware of the internal credit policy.\nFollow up on lost business and bring information about them to the knowledge of the department superiors.\nKeep close follow up on developments of the competitor hotels (occupancy, renovation, special campaigns, theme events etc.).\nSpot-check reservations made the previous day and check all VIP arrivals.\nPrepare reports on a monthly basis.\nMaintain all reservation standards.\nKeep department informed of all changes in systems or procedures.\nMonitor reservation pick-up for the coming months.\nMaximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.\n\n
\n\nTest calls LQA / IFH results > 85%.\nMaintain an internal up sell programme for the Reservations department (benefits / team competition).\nSchedule employees in line with varying business levels in order to maximize productivity and minimize payroll costs.\nSelect and recruit suitable employees for the department using prescribed set of policies and procedures.\nConduct annual performance evaluations.\nPerform any other duties as assigned to him/her by management.\n\n
\n
Department: Sales & Marketing
Employment Type: Permanent - Full Time
Location: Saudi Arabia - Al Khobar
DescriptionThe incumbent of this position is responsible for the efficient functioning of the Reservations department. \n
\n
Key Responsibilities\nManage rooms inventory to achieve optimum results in occupancy, average rate and revenue, reviewing daily reservations accuracy, rates compliance from segment and source, system close-out when necessary and rate availability.\nTrain, develop, and motivate staff to increase productivity.\nParticipate in staff recruitment, organise on-the-job and monthly training for all staff, supervise and manage performance in order to ensure clients’ satisfaction and adherence to Kempinski service standards.\nMaintain good working relations with other departments and keep close contact with regular guests, ensuring their needs are identified, and relayed to concerned departments for service delivery.\nReview MyFidelio, OCM & PMS availability keeping sufficient inventory for high yield segments.\nEnsure all sellable contracted rates are loaded in all systems for ease of use by Reservations.\nEnsure all internal package breakdowns are loaded and in line with financial department.\nSupervise the Reservations Agents in their daily duties, including pick-ups, travel agents’ commissions, staff responses to clients, etc.\nControl no show and late cancellation charges.\nUpdate Serenata configuration / offers / confirmation letters set-up in corporate design, if applicable.\nEnsure that the team is aware of the internal credit policy.\nFollow up on lost business and bring information about them to the knowledge of the department superiors.\nKeep close follow up on developments of the competitor hotels (occupancy, renovation, special campaigns, theme events etc.).\nSpot-check reservations made the previous day and check all VIP arrivals.\nPrepare reports on a monthly basis.\nMaintain all reservation standards.\nKeep department informed of all changes in systems or procedures.\nMonitor reservation pick-up for the coming months.\nMaximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.\n\n
\n\nTest calls LQA / IFH results > 85%.\nMaintain an internal up sell programme for the Reservations department (benefits / team competition).\nSchedule employees in line with varying business levels in order to maximize productivity and minimize payroll costs.\nSelect and recruit suitable employees for the department using prescribed set of policies and procedures.\nConduct annual performance evaluations.\nPerform any other duties as assigned to him/her by management.\n\n
\n
Confirm your E-mail: Send Email
All Jobs from kempinski