Reservation Agent
kempinski
Reservation Agent
DescriptionSCOPEThe incumbent of this position is responsible to materialize the maximum number of requests and reservations. \n
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Key ResponsibilitiesOVERALL OBJECTIVES
The job of Reservations Agent is executed satisfactorily when:Kempinski Reservation standards are implemented and complied to\nAll relevant data is entered and maintained in the systems in a timely and accurate manner.\nData is reviewed on an ongoing basis.\n\nMAIN RESPONSIBILITIES\nReview daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.\nEnsure clients’ satisfaction and adherence to Kempinski service standards.\nFollow internal credit policy.\nFollow up on lost business and bring information about them to the knowledge of the department superiors.\nSpot-check reservations made the previous day and check all VIP arrivals.\nTest calls LQA / IFH results > 85%.\nFollow the internal up-sell programme for Reservations department.\nPerform any other duties as assigned to them by management.\n
Skills, Knowledge and Expertise\nTurkish nationality is must\nMinimum BS or BA Degree\nExcellent oral and written skills both in Turkish and English\nAdditional language - beneficial\nGood Keyboard skills and proven working knowledge of Microsoft Office to include MSWord, MSExcel and PMS, Opera\nDetail orientated\nGood communicator\nGood listening skills\nDemonstrate energy and enthusiasm\nAbility to investigate systems malfunctions or user-input errors\nAbility to work under pressure\nFlexible to work as per the shift \nTo fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:\nPeople Oriented\nPassionate for European luxury\nEntrepreneurial\nDetail oriented\nStraightforward\nResults Driven\nProactive\nCompetitive\n\n\n
Department: Revenue & Reservations
Employment Type: Permanent - Full Time
Location: Turkey - Istanbul
DescriptionSCOPEThe incumbent of this position is responsible to materialize the maximum number of requests and reservations. \n
\n
Key ResponsibilitiesOVERALL OBJECTIVES
The job of Reservations Agent is executed satisfactorily when:Kempinski Reservation standards are implemented and complied to\nAll relevant data is entered and maintained in the systems in a timely and accurate manner.\nData is reviewed on an ongoing basis.\n\nMAIN RESPONSIBILITIES\nReview daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.\nEnsure clients’ satisfaction and adherence to Kempinski service standards.\nFollow internal credit policy.\nFollow up on lost business and bring information about them to the knowledge of the department superiors.\nSpot-check reservations made the previous day and check all VIP arrivals.\nTest calls LQA / IFH results > 85%.\nFollow the internal up-sell programme for Reservations department.\nPerform any other duties as assigned to them by management.\n
Skills, Knowledge and Expertise\nTurkish nationality is must\nMinimum BS or BA Degree\nExcellent oral and written skills both in Turkish and English\nAdditional language - beneficial\nGood Keyboard skills and proven working knowledge of Microsoft Office to include MSWord, MSExcel and PMS, Opera\nDetail orientated\nGood communicator\nGood listening skills\nDemonstrate energy and enthusiasm\nAbility to investigate systems malfunctions or user-input errors\nAbility to work under pressure\nFlexible to work as per the shift \nTo fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:\nPeople Oriented\nPassionate for European luxury\nEntrepreneurial\nDetail oriented\nStraightforward\nResults Driven\nProactive\nCompetitive\n\n\n
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