Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Research Consultant (Quantitative Research)

Research Consultant (Quantitative Research), Advisors Research Center, Kuala Lumpur

Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

Job Title
Research Consultant, Advisors Research Center

All About Us
The Data & Services team is a key differentiator for Mastercard providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data driven information and risk management services. While specializing in the payments industry, Mastercard Data & Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network.

All About the Role
Advisors Research Center is a new capability designed to respond to fast evolving customer needs for high-quality research support, with the important mission of value realization in developing insights and recommendations. This capability augments Advisors traditional areas of strength.
In this role, we are looking for someone who can confidently oversee and support research projects from start to finish, collaborate seamlessly with clients and vendors, and deliver high-quality, actionable insights through thorough data analysis and reporting.

Your responsibilities would include:
•\tManage and coordinate research projects, including primary and secondary methodologies, while ensuring timelines, budgets, and quality standards are met.
•\tAggregate and analyze data to deliver clear, actionable insights through client-ready reports and presentations.
•\tCollaborate with clients to understand their needs and provide tailored solutions, while effectively managing vendor relationships for timely and accurate project delivery.
•\tEnsure the preparation and delivery of high-quality research materials with a focus on accuracy and consistency.

All About You
•\t4-5 years of experience in managing end-to-end quantitative research projects, including primary research (survey questionnaire development and analysis, and other quantitative techniques). Experience of working on qualitative research projects is desirable, not mandatory.
•\tExperience managing and collaborating with third-party research vendors, maintaining an ongoing understanding of current issues, and proposing and taking appropriate action.
•\tAbility to synthesize and analyze information to deliver meaningful conclusions and actionable recommendations.
•\tAbility to prepare insightful presentations by aggregating data from various sources.
•\tStrong business writing skills, with the ability to create client-ready materials.
•\tProficient in coordinating, preparing, and ensuring the timely delivery and accuracy of research projects, materials, and reports.

All About Your Education & Skills
•\tProficiency in Q Research software/SPSS or similar tools is highly desirable.
•\tAdvanced skills in Word, Excel, PowerPoint are essential; familiarity with project management tools is preferred.
•\tPrior experience working in a research agency is strongly preferred.

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
•\tAbide by Mastercard’s security policies and practices.
•\tEnsure the confidentiality and integrity of the information being accessed.
•\tReport any suspected information security violation or breach, and
•\tComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.