About the Role:

The Regional Account Executive is responsible managing the Tier-2 customers for the assigned location. He is responsible for managing the entire life-cycle of the existing customers of the sector assigned and winning new ones, individually taking responsibility of the top customers and prospects.The incumbent will report to the Regional Key Account Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

● Managing existing customers

● Customer retention

● Annual contract renewal with price increase

● Collection / DSO management

● Up-selling

● Business development (farming) from the existing customers

● Market survey, competitor analysis to understand gaps of our services.

● Support the service team by providing customer feedback.

● Attend other work-related duties as may be assigned from time to time.

Key Deliverable:

● Retention of assigned regional accounts of 95% +

● On-time customer contract renewal of 100%

● Price increase from existing customers of 10%

● Manage collection and DSO as per set target

● Generate farming business from existing and new customers as per the Monthly, Quarterly and Yearly target set

Requirements:

Competencies (Skills essential to the role):

● Strong interpersonal skills. Ability to work well with teams at the branches and with cross- functional teams at CO

● Excellent Customer Relationship management skills

● Collaborative leadership style

● Excellent interpersonal skills

● Problem-solving and analytical skills

● Proven track record of customer management and business development

● Ability to work with cross-functional teams

Educational Qualification / Other Requirement:

● Bachelor’s Degree (or its equivalent) with overall experience of at least 3 to 5 years spread across front line B2B sales, Account Management

● Fair knowledge of the geography in which the position will be based

● Good working knowledge of Word, Excel and PPT

Benefits:

What can you expect from RPCI?

➔ Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

● Safety

● Integrity

● Innovation

● Learning & Development

● Open & Transparent

● Performance Orientation