About us

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

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Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.

Responsibilities\nMonitor and evaluate the quality of channel operations processes to ensure compliance with organizational standards and guidelines. This includes performing sample checks on contact centre agents’ email response to citizens.\nConduct regular audits, prepare quality reports, and recommend improvements to enhance efficiency and customer satisfaction.\nDevelop and maintain quality control policies, training materials, and operational documentation.\nCollaborate with the team lead to identify root causes of process inefficiencies and implement corrective actions.\nProvide regular training and guidance to the operations team on quality standards and best practices.\nRequirements\nAt least a diploma or equivalent or to obtain an A-level two (2)  GCE A and two (2) GCE AO level passes including General Paper (GP), or pass at least one (1) subject in H1 or H2 level)\nAt least one (1) year of quality assurance experience\nShall be computer literate, meticulous and equipped with good audit skills\n