Emergency services:

Planning and dispatching emergency services in Salesforce Service cloud.

Manual planning and dispatching for same day services.

Installation services:

Massload of equipment records.

Creating service orders in SAP from installations request forms or SmartStart tool

Planning and dispatching installations in Salesforce service cloud.

Scheduled Maintenance services:

Creating service orders in SAP from scheduled maintenance matrix provided by countries.

Planning and dispatching maintenance services in Salesforce service cloud

General activities:

Communication with country TCS business partner

Communication with local teams and contact persons for planning activities, eg technicians

Providing agreed service level reports

Refeeding service information to agreed customer portals