**A global leader in publishing and education/learning solutions - seeks a Service Delivery Manager with Scrum Master or Kanban experience to aid in partnering with various stakeholders (individual contributors and C-Suite personnel) for their content platform efforts.** **Responsibilities** + Act as Scrum Master or Kanban lead to facilitate daily standups and work as the administrator of the scrum or Kanban board + Create, manage, and update project schedules and timeline + Establish, document, and manage project scope + Facilitate review with the project steering committee, key stakeholders, and project team, and gain sign-off + Identify and manage project risk + Coordinate the work across multiple projects with other project staff from various functional departments + Act as a focal point for project problem resolution and escalation + Ensure the software development quality provided and delivered meets that in the agreed plan + Communicate with stakeholders and drive the decision-making process + Establish, track, report, and update as needed on project budget, actual expenses, and forecasts of remaining expenses **Qualifications** **Education & Experience:** + Recent graduates; or Bachelor's degree or equivalent work experience (related technical training or experience preferred) + 3-5 years previous project management experience + Strong Agile Scrum or Kanban project management experience required + Experienced managing multiple projects simultaneously + Knowledge of software development life cycle (SDLC) processes + Knowledge of project management methods and tools **Desired Knowledge, Skills, and Abilities** + Strong analytical and problem-solving skills + Excellent organizational and coordination skills + Ability to deal effectively with change in a fast-paced environment + Excellent listening, oral, and written communications skills + Budgeting and forecasting skills + Negotiation and conflict resolution skills + Strong presentation skills + Energetic motivator that excels at managing cross-functional teams 1083321 **Job:** TECHNOLOGY **Organization:** Corporate Strategy & Technology **Schedule:** FULL\_TIME **Req ID:** 18762