The Project Manager will play a significant strategic and operational role in driving the business by optimizing our internal processes. Lead people to change, take the organization on this journey to success. To drive change a focus on people’s needs, communication and adaptation is necessary.
This role applies efficient, relevant, action oriented and innovative tailor-made plans and implementations with regards to process improvements. This role will ensure that not only processes within teams/departments work well but especially ensures that processes also work across different teams/departments. Effectively building bridges and ensuring smooth end-to-end processes will be a key success factor for this role.
The ultimate goal of the process improvements is to make it easier for customers to do business with us AND to make sales fun again for our commercial colleagues.
Process Health Checks – Perform a regular, and thorough, health check on our most critical end-to-end business processes, impacting our customers and internal commercial stakeholders (revenue focused), and assess where there are any gaps or weak links + estimate the effort required to fix/improve it, also based on the needs of the business. Prioritize projects together with MT Project Planning – For those prioritized projects create project charters, including but not limited to: goals & purpose; benefit; required resources; milestones; actions; risks; expected timeline; etc.Project Management – Through project management ensure that the selected end-to-end processes improve. With the ultimate goal that it is easier for our customers (end customers and trade partners) to do business with us AND that it is easier for our commercial teams to sell and grow the business profitably (make sales fun again); The project manager is expected to make results/improvements measurable.Process Improvements – Plays an instrumental role in leading key strategic, tactical and operational initiatives and the design, planning and implementation of new (commercial) processes. Next to leveraging the time from other resources/departments/teams to make a success of the selected projects; implementing process improvements in systems and processes. A hands-on approach is required – get things done, be the change. Change management – as part of the process improvements there will be change management required in the wider organization; focus on communication, adaptation and considering cultural and behavioral needs.Personal Development: Ensure you carve out time for your own personal development and training.