As part of (ASE), Fusion Supply Chain (SCM) Cloud Support team is expanding to support our rapidly increasing customer base. We partner with Development, Product Strategy Cloud Operations, Customer Success, Oracle consulting and our customers worldwide to solve complex challenges daily. It’s a unique opportunity to be part of the future of Oracle SaaS Support for Oracle’s latest Fusion Supply Chain, Manufacturing, and Procurement Applications and help drive service delivery to benefit our customers, employees and the organization overall. 

As a Director / Senior Director, you will have direct responsibility for meeting the strategic, operational performance, utilization, quality and budgetary objectives set for the entire business unit, while assuring the highest level of customer satisfaction. You will work closely with several senior managers and their global teams, whose focus is to provide technical and functional support to our customers worldwide (during Implementation and post-production) and ultimately drive complete resolution of each service incident, while also serving as an advocate for customer needs. These teams typically operate in a fast-paced environment and involved in troubleshooting service incidents, both independently and in collaboration with Product Development (Fusion Applications & Fusion Middleware) and Cloud Operations teams, often ending in resolving complex issues related to application setup, configuration, design defects, cloud services and infrastructure. In addition to operational responsibilities, this position will also be responsible for facilitating customer relationships and providing advice and assistance on diverse customer situations and escalated issues. 

Career Level - M5