This position is for managing and leading a team that performs remote customer support of Oracle Linux products on Oracle Cloud and on-premise. The team’s primary responsibility is to diagnose, debug and resolve customer reported issues on Oracle Linux family of products, working in partnership with Cloud Operations team, customers, other support teams and developers. The team members continually exercise and grow diverse skills, as they deliver the highest quality support possible to customers.

Day to day activities include (and not limited to), handling escalations, coaching, mentoring, planning, scheduling, workload management, engagement with complex customer problems, processing of customer satisfaction surveys. hiring and training new talent.

(****The team will be working in rotational shifts (night and day, early and late), including on weekends and public holidays (weekend/holiday shift premium allowance may be offered) with shifted week/weekend schemes. Therefore the job includes organisation and management of rotational shifts in addition working different shifts, being on-call if necessary. ****) 

Work location is Casablanca, Morocco

Career Level - M2