Job Title: Product Support Engineer I (TCF) - Bilingual Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Join us and be part of this journey towards greater opportunities and brighter futures. **You will be responsible for providing Level 1 technical support for business applications, directly handling incident triage and resolution, executing operational changes, and collaborating with technical teams. You will be part of the Product Support team** **Requirements** + 1 to 2 years of experience in technical support or IT operations + Technical course or ongoing/completed degree in IT + Basic knowledge of incident management tools (SolvNow, ServiceNow, etc.) + Familiarity with Windows Server environments and business applications + Good analytical, communication, and teamwork skills + Intermediate or advanced English + ITIL Foundation certification is a plus **Responsibilities** + Perform initial user incident triage and resolution + Execute pre-authorized operational changes + Ensure compliance with established SLAs + Register and maintain updated tickets and technical documentation + Support the team in identifying and solving recurring issues + Collaborate with internal teams on service improvement initiatives Location: BRA Curitiba - JOSE LOUREIRO, 371 Language Requirements: English (Required) Time Type: Full time2025-07-18 **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**