We’re looking for a Principal User Experience Researcher to join the Oracle NetSuite Products & Services group. As a key member of our user experience team, you will lead and conduct comprehensive research to enhance the usability and user satisfaction of our software, which empowers organizations to streamline and manage their workforce's core functions, including planning, sourcing, manufacturing/assembly, fulfilling, delivery, and more. Your expertise will directly contribute to shaping a seamless and intuitive user experience that transforms the way businesses manage their workforce. 

 

Our team’s focus is on the processes that support delivery of products and services within a suite of capabilities that make these processes easier and more efficient for everyone across the organization. We are part of a global family of designers, researchers, product managers, developers, and technical writers, sharing an enthusiastic work culture in our offices across Barcelona and Madrid (Spain), Montevideo (Uruguay), Austin (TX, USA), Kitchener-Waterloo (Canada), Brno (Czech Republic), Hyderabad (India), and Manila (Philippines). We believe the greatest and simplest solutions come from a group effort and move forward by bridging Experience Research and Design with Product Management and Engineering at every step of the problem definition and product development. We proudly practice design thinking and iterate our solutions based on customer feedback and technical feasibility. 

 

Role 

Work with cross-functional teams to plan and execute tactical research.  Be a part of research team of 5 Products & Services researchers and an extended community of over 40 researchers globally.  Propose, plan, execute, analyze and deliver user research at various stages of the product lifecycle, including formative and generative research, validation research and measurement of final product experiences.  Collaborate with the experience design team and product management to help establish strong research methodologies and processes that enable teams to make evidence-based design decisions.  Educate team members on best practices and enable teams to explore research activities on their own.  Collaborate within and across functions to support user centric processes that lead to increased empathy and understanding of users and improve the product experience.  Contribute to the development of a global research practice.