Looking for a Principal Technical Account Manager with strong skills in Project and Service Management and good knowledge of Oracle Cloud Services to manage the governance and technical service delivery for Oracle CSS Managed Services, On-Premise, Hybrid Cloud, Applications, Platforms and Databases (SaaS/PaaS/IaaS), and Security services and projects.
Our customers will measure our contribution to their success based on the value they receive from our services. TAMs are responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. To do this, TAMs must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations. The Services Portfolio includes Managed Services, On-Premise, Hybrid Cloud, Applications, Platforms and Databases (SaaS/PaaS/IaaS), and Security services that TAMs may manage in full or in part.
Preferable qualifications:
• Proven and significant experience in the IT industry.
• Preferable previous Outsourcing/Managed Services delivery or implementation experience.
• Proven track record of building strategic relationships and delivering high levels of customer service.
• Proven day-to-day service delivery experience, this should be in current role.
• Previous experience of working in a virtual team, and taking the lead role for that team
Any second language besides English (French, Spanish, Italian or Scandinavian language skills) would be a plus.