As a Support Engineer, you will be the technical interface to customers, for resolution of problems related to the operation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues

Job duties are varied and complex utilizing independent judgment. Product or technical expertise relevant to practice focus. Knowledge/experience with the Oracle Communications ACME elements such as SBC, SR, OCOM and SDM. Ability to communicate effectively and build rapport with team members and clients. Spanish and English fluency. Must be capable to maintain business conversations written and spoken. Ability to travel as needed.

Career Level - IC3