Analyze, design develop, troubleshoot and debug software programs for commercial or end user applications. Writes code, completes programming and performs testing and debugging of applications.

Communicating: Answering questions, providing information about products or services, and resolving problems 
Building relationships: Maintaining and improving relationships with clients 
Managing accounts: Providing client account status or details 
Coordinating: Scheduling meetings and conference rooms, and coordinating catering and audio visual equipment 
Analyzing data: Collecting and analyzing data to identify and address problems 
Suggesting improvements: Identifying and suggesting improvements to customer service procedures and policies